Director of Operations

Director of OperationsJoin an innovative fiber broadband company bringing next-generation connectivity to the Greater Phoenix Metropolitan Area. As Director of Operations, you will lead large-scale FTTH (Fiber-to-the-Home) network deployment activities and drive the execution required to deliver high-quality fiber networks at scale.You will be responsible for market-level construction execution, contractor performance, municipal coordination, utility relationships, and resolving the complex challenges that impact deployment velocity. This role requires a hands-on operational leader who thrives at solving problems, removing barriers, building partnerships, and driving accountability across contractors, permitting agencies, utilities, and internal teams.The ideal candidate combines strong OSP construction knowledge with the leadership, communication, and problem-solving skills required to navigate ambiguity and deliver results in a fast-moving environment.Key ResponsibilitiesLead market operations & construction executionDrive problem resolution & speed-to-marketBuild external partnershipsVendor managementOversee end-to-end construction delivery, including:Pre-construction planning and field readinessPermitting and utility coordination supportUnderground construction executionFiber placement, splicing, and testingQuality control, restoration, and project closeoutPartner cross-functionallyRequired Qualifications8+ years of experience in fiber broadband, telecommunications, utility construction, infrastructure deployment, or related field operations.3+ years in a leadership role managing teams, contractors, or large-scale field programs.Strong knowledge of FTTH construction, OSP deployment, and underground construction methods.Proven ability to manage contractor performance, production schedules, budgets, quality standards, and operational KPIs.Demonstrated ability to navigate complex field challenges, influence external stakeholders, and solve problems without relying solely on authority or escalation.Experience working directly with municipalities, permitting agencies, utilities, contractors, and other external partners.Ability to lead in a fast-paced, high-growth environment with aggressive deployment objectives.Exceptional communication skills with field teams, executives, municipalities, utilities, and contractors.Preferred SkillsExperience managing large-scale FTTH deployments in active residential environments.Familiarity with regional permitting processes, utility coordination, right-of-way requirements, and utility locate processes.Knowledge of directional drilling, microduct deployment, fiber placement, splicing, testing, and restoration standards.Experience with damage prevention programs and construction quality management.Proficiency with GIS systems, construction management platforms, production dashboards, and project reporting tools.Experience supporting open-access fiber networks or wholesale broadband models.Bachelor's degree (Engineering, Construction Management, Business, or related field preferred).