Supply Chain Manager III, AWS Cloud Logistics

Supply Chain ManagerAWS Cloud Logistics (ACL) is seeking an experienced Supply Chain Manager to join our North America and Latin America (NALA) Operations team, owning end-to-end process improvement, capacity planning, damage/claims, and the supply chain for Power and Cooling (PAC) equipment. PAC equipment is the backbone of every AWS data center build, and delays translate directly into day-for-day schedule slips on active construction sites. NALA PAC warehousing is projected to scale for several years, working alongside third-party (3P) carriers and logistics service providers (LSPs). In this role, you will drive LSP process standardization across warehousing and transportation, partner with technology teams on scalable systems design, and serve as the Amazon-side point of accountability for PAC site teams, construction partners, and Global Supply Managers.The ideal candidate has deep supply chain expertise, experience governing third-party logistics providers, a history of leading teams (this is a people manager role) and a track record of building operational mechanisms in high-growth, ambiguous environments where standardization — not improvisation — is the path to scale. This role requires someone who thrives in ambiguity and brings a bias for action. You will build processes and mechanisms in real time as PAC transitions to a multi-LSP model — the architectural decisions made in the next 90 days will shape PAC operations for years. You bring deep supply chain expertise across warehousing and transportation, experience managing third-party logistics providers, and a proven ability to build scalable operational processes in high-growth environments. You understand that standardization scales and improvisation does not, and you are energized by the opportunity to build the operational foundation for one of AWS's most critical infrastructure supply chains.Key job responsibilities:Drive process standardization across PAC warehousing and transportation, ensuring handoffs, inbound compliance, and outbound execution meet AWS standards across all LSPsOwn the full damage and claims lifecycle — chain-of-custody through root-cause analysis to financial resolutionDevelop capacity planning models aligning NALA warehouse storage, transportation lanes, and supplier onboarding with PAC's growthEnforce consistent performance standards across multiple LSPs through standardized processes, unified reporting, and shared accountabilityDefine, enforce, and audit end-to-end transportation and warehousing KPIs in the PAC spacePartner with technology and data engineering teams on scalable systems design, reducing dependency on provider-specific reportingEstablish LSP onboarding with the PAC implementation team — embedding ASN, labeling, and compliance requirements pre-shipmentServe as the single ACL point of contact for PAC site teams, construction partners, and Global Supply Managers — resolving escalations, disputes, and scheduling conflicts in real timeOwn reporting cadences and lead business reviews on supply health, exception trends, and corrective actions for ACL leadership and PAC stakeholdersWrite documents cross-functionally and present at document reviewsMentor and coach team members; serve as an escalation point across the teamDrive team culture, ACL hiring (MGHD), organizational planning, and the COE review processBasic Qualifications:3+ years of program or project management experience5+ years of supply chain management, planning, strategic sourcing, commodity management or program management experienceBachelor's degree in Business, Logistics, Business Engineering, Supply Chain, or a related fieldExperience in program management, logistics, operations, supply chain, transportation, or a related field3+ years of logistics operations experienceExperience in process design and documentationExperience troubleshooting issues and root cause analysisExperience developing and implementing KPI goals and strategies based on broader organization goalsExperience in building financial and operational reports/data sets that inform business decision-makingExperience with capacity planning and demand forecasting in a high-growth environmentPreferred Qualifications:MBA, or Master's degree in supply chain management, operations, engineering, analytics or related fieldExperience constructing electrical engineering systems including large scale power distribution/generation gear and mechanical engineering systems including cooling systemsExperience in logistics, or experience communicating with a wide range of stakeholders, including colleagues and leadership3+ years of working with external suppliers experienceExperience building and evaluating system-level technical designExperience in construction or project management, or experience in a data center or other critical environmentExperience building scalable programs and repeatable scalable processes, leveraging various tools and methods to create scale and efficiencyExperience working as a Scrum Master or Product Owner across multiple cross-functional teamsExperience in material handling equipment (MHE) or automation environmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at KY, Florence - 162,700.00 - 220,200.00 USD annuallyUSA, TX, Austin - 162,700.00 - 220,200.00 USD annually