GDOT - Senior Dynatrace Engineer

Under limited supervision, coordinates, designs, implement and manage and maintain monitoring solutions for the organization including server and cloud services monitoring. Onboard/configure all applications into the Dynatrace monitoring tool for use.


State Agency: Georgia Dept. of Transportation

Job Summary:

Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program.

1. Monitoring & Observability:

• Configure, maintain, and optimize monitoring solutions using Dynatrace.
• Enable end-to-end visibility across infrastructure, systems, and applications.
• Develop dashboards, alerts, and health checks to ensure system health and reliability.
• Monitor service performance and availability and set alert thresholds to minimize false positives.

• Infrastructure Systems Monitoring:

• Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).
• Support monitoring of databases, middleware, and network components.
• Collaborate with infrastructure and cloud teams to identify trends and capacity needs.
• Proactively identify and resolve issues before they impact production.

• Application Monitoring:

• Use Dynatrace to monitor application performance and transaction flows.
• Support synthetic monitoring and real user monitoring.
• Work closely with application teams to ensure comprehensive monitoring coverage.
• Assist in troubleshooting performance issues at both the application and system level.

• Incident Support:

• Participate in incident response efforts related to performance and availability.
• Provide monitoring insights during troubleshooting and root cause analysis.
• Identify and close monitoring gaps.

• Continuous Improvement:

• Enhance monitoring standards and documentation.
• Recommend improvements to monitoring configurations and alert strategies.
• Support integration of monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

• Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.
• Experience:
• 5+ years in systems engineering, infrastructure support, or monitoring roles.
• 5+ years of hands-on experience with Dynatrace or similar APM tools.
• Technical Skills:
• Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).
• Basic networking understanding (DNS, TCP/IP, load balancing).
• Experience with scripting or automation tools like PowerShell or Bash (preferred).
• Familiarity with Kubernetes or container monitoring.
• Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).
• Soft Skills:
• Strong troubleshooting and analytical skills.
• Effective communication and collaboration across teams.
• Detail-oriented with a proactive mindset.

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceDemonstrate ability to effectively communicate verbally and in writing with all levels of staff and managementRequired5YearsKnowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).Required5YearsExperience with scripting or automation tools like PowerShell or Bash (preferred). Required5YearsBasic networking understanding (DNS, TCP/IP, Load balancing).Required5YearsExperience migrating from Dynatrace Managed to SaaSRequired5YearsKnowledge of recommending baseline monitoring thresholds, KPI;s and SLA'sRequired5YearsFamiliarity with enterprise log analysis frameworks and tools like Jira or Service Now.Required5YearsExposure to AWS Solution Architect Professional Certification (Preferred).Required3Years
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list candidate's email address that will be used when submitting E-RTR. Question3Candidate must be paid the rate of $71.67 if selected for engagement. The contractor can be paid more however, the SRP rate cannot exceed $96.75.. Do you accept this requirement? Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidates local to Atlanta Metro area/State of Georgia. Indicate if candidate has full time residency within the Atlanta Metro area, within the State of Georgia, or if the candidate resides outside of the State Of Georgia. Do you accept this requirement?Question8GDOT will not be providing any raises within the first 2 years. After that point, the rate increase will be based on performance and budget dependent.Question9Preference will be given for candidates who are US Citizens, Permanent Residence Card (aka Green Card) or have Employment Authorization Document (EAD). Indicate if candidate citizenship or visa status is a US Citizen, Permanent Residence card, EAD, H1B, or other.. Do you accept this requirement?Question10The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?