Customer Care Agent

Customer Care Agent

Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its customers. You will become an expert and link between our customers and their future vehicle by assisting with inquiries online and over the phone about vehicles and purchasing options.

As a Customer Care Agent, you will be the first point of contact for customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement – all from within our Morgantown showroom.

What makes us unique?

• Average hourly pay ranging from $24.00 to $26.00/hour
• 90 days of $18.00/hour training pay provided with guaranteed wages
• No sales experience required. Comprehensive new hire training plan. Continuous learning and development throughout your career with opportunities for advancement.
• Five-day work week with average of 40-45 hours per week

Our company offers great benefits, including:

• Uncapped, variable pay opportunity
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Daily Responsibilities:

• Generate appointments and market to potential customers via phone, text and email
• Connect new customers with appropriate Sales Consultant team member
• Follow up with customers and track activity in database

Ideal candidate possesses these attributes:

• A drive to help others and/or make a difference in someone's life
• A strong relationship builder with excellent communication and interpersonal skills
• A self-motivated, goal-oriented focus

Requirements:

• Education: HS Degree, some college preferred
• Computer skills: MS Office products
• Valid driver's license

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.