Systems Engineer I

ABOUT THIS POSITIONThis position delves into the realm of cutting-edge technologies, encompassing both hardware and software. As a Systems Engineer, you will collaborate with the other support team members and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment, with a focus on Windows, Linux, and Cloud (AWS and GCP) environments.WHAT YOU'LL DOWork in a cutting edge and continually changing SaaS environmentWork within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements Work with the Systems Support Manager on new projects that arise from business needs Createdocumentationthatwillbeutilizedinthedeploymentandmaintenanceofnew technologiesand systems throughout the company’s infrastructureCommunicate plans for process improvement to the Systems Support ManagerTrain and mentor new team membersManage vulnerability remediation withstrict SLAsMaintain an open and fluid communication relationship with the Systems Support Manager Bringtotheattentionoftherespectiveparties,anyproblemsthatnegativelyimpactthe company’s infrastructureDevelopandmaintainapositiverelationshipwithotherdirectteam membersandthe team members of other departmentsPerformotherdutiesandprojectsasassignedbyManagement,withintheareaof responsibility for this positionParticipate in anon-callrotationthatconsists of 24/7 alerting WHAT YOU'LL NEED3+yearsexperiencesupportingserversinadatacenterand cloudenvironmentAdvanced knowledge ofWindowsServeradministrationandsupportAdvanced knowledge ofLinux Server administration and supportIntermediate to Advanced knowledge of Cloud(AWS and GCP) administrationand supportDemonstratedabilitytotroubleshoottechnicalproblemswithlittleoversightUnderstandtheconceptsaroundvirtualandphysicalserverenvironmentsUnderstand the concepts around Cloud environmentsCanworkindependentlyonprojectsOwnershipofindividualproject and taskpriorities,deadlines,anddeliverablesFamiliaritywithVMwarevSphereenterprisesolutions,leveragingHighAvailabilityand redundancy best practicesServermonitoringexperience,usingAria, PRTG,orsimilartoolsAbility toimplement prompt engineering and AI automation to streamline internal workflowsCandesignsolutionswiththeoverallproductdirectioninmindAbletoplanandinitiateaprojectClearcommunicatoracrossdepartmentsBachelor’sdegreeor higherinrelatedfieldABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter. WAYSTAR PERKSCompetitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidaysPaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groupsWaystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.SummaryLocation: Louisville, KYType: Full time