Sr Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and free, year-round money coaches. Job Overview Experience Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Experience Experts will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings a Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Experience Experts will receive one-of-a-kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contribution to experience and store results, Experience Experts are uniquely set up for success to deliver the best sales and service experiences in a customer's lifetime. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in-store systems and digital tools. Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile. Consistently leverages digital tools in interactions and onboarding. Works collaboratively to build and contribute to a culture of sales and service. Success in resolving sales and customer service pain points. Education High School Diploma/GED (Required) Work Experience 12+ months tenure as Mobile Expert (Neighborhood/Signature), Elite Account Expert, or Elite Tech Expert (Required) Knowledge, Skills and Abilities Strong Customer Service Skills: passion, integrity, and energy necessary to create a dynamic work environment and deliver a world-class shopping experience (Required) Retail Sales: retail experience in high-volume environment and ability to work in varied environments (Required) Detailed Organization: strong organization, multi-tasking, versatility, communication, and attention to detail (Required) Training: acclimate local retail sales associates and partner sales associates to unique event environment (Required) Mathematics: consistent accuracy with basic math and proficient use of a calculator (Required) Pass certification and quarterly re-certification process (Required) Consistently performs above company average in sales metrics (Preferred) Demonstrated system and tool knowledge with the ability and aptitude to learn new skills (Preferred) Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor (Preferred) Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously (Preferred) Passionate about people, teams, and our Un-carrier values (Preferred) At least 18 years of age. Legally authorized to work in the United States. Travel Travel required (Yes/No): No DOT Regulated DOT regulated position (Yes/No): No Safety sensitive position (Yes/No): No Hourly Base Pay & Incentive Hourly base pay: $30.00. Annualized incentive target: $7,200. Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T-Mobile is eligible for an annual stock grant. Benefits We cover medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long-term care insurance; mobile service & home internet discounts; pet insurance; and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit Equal Opportunity Employer / Accommodation T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodations for individuals with disabilities are welcome. To request a reasonable accommodation, email View email address on click.appcast.io or call View phone number on click.appcast.io. Please note that this contact channel is not a means to apply for or inquire about a position. #J-18808-Ljbffr T-Mobile