Food & Beverage Manager

Job Purpose

The purpose of the Food &Beverage Manager is to oversee, control and administer all Food & Beverageoutlets maintaining and exceeding Swati Hotels and Brand Standards in eachoutlet.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors.Carries out supervisory responsibilities in accordance with the organization'spolicies, procedures and applicable laws. Responsibilities include but are notlimited to: interviewing, hiring, and training associates; planning, assigning,and directing work; appraising performance; rewarding and discipliningassociates; addressing complaints and resolving problems.

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service byproviding a Guest friendly environment which includes greeting andacknowledging every Guest, maintaining outstanding standards, solid productknowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, displayhospitality and professionalism to our guests at all times, take pride inrepresenting Swati Hotels professionally with our guests and assuring that alltransactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security proceduresto maintain a secure and safe environment for associates and guests at alltimes. In the event of an accident or emergency, gets medical attention ifnecessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all companyassociates to foster and promote a positive working environment.

Essential Job Functions

Understand and apply all hotelsafety and security procedures to maintain a secure and safe environment foremployees and guests at all times. In the event of an accident, get medicalattention if necessary and contact GM or MOD. Responsible for making sure aWorkerâ€'s Comp or General Liability claim is filed within 24-hours.

Maintain an organized and efficient Food & BeverageDepartment.

Determine, communicate andmonitor achievement standards and standards of performance on a timely basis.

Handle disciplinary action and counseling sessions as necessary.

Work in a fast paced andcustomer service oriented environment; perform duties under pressure and meetdeadlines in a timely manner.

Help oversees operation of all food and beverage operations andkitchens.

Knowledgeable of computerterminal, POS System, Delphi, and Time and Attendance.

Attend BEO, Staff and Food& Beverage Meetings.

Handle accounting for allpurchases and inventory.

Analyze and monitor day-to-dayoperation reports, monthly and yearly financial statements, labor costs.

Perform Special projects asnecessary for the General Manager and/or Resource Center.

Communicate with other Managersregarding internal events.

Handle planning and executionof hotel sponsored events as required.

Taste food and beverageproducts from all areas, to ensure quality and consistency.

Market ideas and promotions (strategies) in the F&BDepartment.

Handle customers who are satisfied or dissatisfied with anyservice provided in the F&B area.

Oversee all formal or informal disciplinary action regarding anyF&B associate.

Monitor F&B Computer POS systems; Assists in monitoring of cashierprocedures.

Accountable for beverage cost for outlets.

Work job responsibilities of associates when business dictates.

Handle Manager on Duty Responsibilities as required.

Maintain communication with theExecutive Chef on developing and creating menus, culinary organization andprocedures.

Other Duties and Responsibilities

Complies with Company Standardsof Service as outlined for Swati Hotels.

Projects a favorable image ofSwati Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objectives of this position.

Treats guests, vendors,customers and co-workers with professionalism and respect at all times.

Completes Departmental, SwatiHotels and Brand standards training as assigned.

Maintains a clean and neatappearance at all times.

Must be able to work flexiblework hours/schedule including evenings, weekends and holidays.

Abide by all State, Federal andCorporate liquor regulations pertaining to serving alcoholic beverages tominors and intoxicated guests to ensure all laws are being followed.

Nothing in this job descriptionrestricts managementâ€'s right to assign or reassign duties, work hours and/orresponsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general natureand level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of all responsibilities,duties, and skills required of personnel so classified. All personnel may berequired to perform duties outside of their normal responsibilities from timeto time, as needed.

Qualifications

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listed above arerepresentative of the knowledge, skills, and/or abilities required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Experience/Education

Minimum of Five (5) years Food& Beverage and Hotel experience. Must have previous management in aproperty of similar size and nature; must have Food & Beverage product andequipment knowledge.

Certificates & Licenses

Valid State Driverâ€'s License(anyone driving a Company vehicle or required to drive as a part of their job);Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standardand Company standards

Language Ability

Ability to speak effectivelywith customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic tocomplex math problems.

Reasoning Ability

Ability to solve practical problems and deal with a variety ofconcrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral,diagram, or schedule form.

Work Environment

The work environment characteristics described here arerepresentative of those an associate encounters while performing the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Work for thisposition is usually performed in a climate-controlled environment. However, theassociate may be required to work outside in extreme heat, cold, rain, wind orinclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of thosethat must be met by an associate to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. The associateis occasionally required to sit, climb or balance and stoop,kneel, or crouch. The associate is occasionally required tolift up to 40 pounds. The associate is constantly required towalk and work with hands and arms up to several hours at a time. Whileperforming the duties of this job the associate is constantly requiredto use their vision to perform an activity such as but not limited todetermining the accuracy, neatness, attention to detail, and thoroughness ofthe work assigned. They are also constantly required to talkand/or hear.

Receipt and Acknowledgment

I acknowledge and understandthat:

T HIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OFEMPLOYMENT .

The job description provides ageneral summary of the position in which I am employed, hat the contents of this jobdescription are job requirements and, at this time, I know of no limitations which wouldprevent me from performing these functions with or without accommodation. Ifurther understand that it is my responsibility to inform my supervisor at anytime that I am unable to perform these functions. Job duties, tasks, work hoursand work requirements may be changed at any time due to business demands, bythe Company. Acceptable job performanceincludes completion of the job responsibilities as well as compliance with thepolicies, procedures, rules and regulations of Swati Hotels. I have read and understand thisjob description as outlined herein. I have been allowed to ask questions inorder to clarify any points listed on this job description.