Customer Service Representative - State Farm Agent Team Member

About Our Agency With over 43 years as a State Farm agent, I’ve built a stable, experienced agency focused on consistency, service, and long‑term success. Our team of three works closely together to support our customers and keep the office running efficiently. For our team, we offer a strong focus on work‑life balance, PTO and paid holidays, training and development, and profit‑sharing bonus opportunities. Our office culture is straightforward, team‑oriented, and results‑driven. We’re looking for a true go‑getter who is goal‑oriented, dependable, and willing to step in to get the job done. Benefits Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Profit sharing Training & development Role Description As a Customer Service Representative – State Farm Agent Team Member with Charles Giordano, you will generate exceptional customer experiences that reinforce the growth of our insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. Responsibilities Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Qualifications Communication and interpersonal skills. Detail‑oriented and able to multitask. Previous customer service experience preferred. Compensation $45,000.00 – $60,000.00 per year. Our Mission My team’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Germantown, TN and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr