Product Delivery Specialist

Product Delivery Specialist

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

ACV VIPER is an AI powered hardware platform that helps automotive dealerships acquire more vehicles and grow service lane revenue. ACV is looking for a dynamic individual to ensure the ACV platform is installed and optimally configured for immediate value upon deployment.

As a Product Delivery Specialist, you will oversee hardware installations in dealership environments, provide white-glove service on software platform launches, and seamlessly configure integrations with dealer management systems and CRMs. As the customer's key relationship from on-site launch, you will understand the operational dynamics of the customer while driving adoption from critical stakeholders. As an automotive expert, you will support the change management necessary to maximize value from their ACV powered solution.

VIPER is a new product launch for ACV. The ideal candidate is creative, resourceful, comfortable with ambiguity and dedicated to customer success.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Be primarily responsible for the installation, commissioning, and hand-off of Viper to end user customers.
• Oversee on-site installation of the VIPER hardware in dealer service drives.
• Review and approve pre-install assessments to certify customer readiness.
• Coordinate with internal and external partners to align for successful installs.
• Configure customer-specific software settings and manage integrations with dealer DMS, service platforms and other similar software.
• Troubleshoot hardware, software, and integration issues during and after installation.
• Perform quality assurance checks on completed installations before customer handover.
• Escalate complex technical issues to engineering with detailed documentation and reproduction steps.
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
• Execute the VIPER launch playbook across service drive and sales.
• Train customer staff and drive active scan volume from day one.
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
• Collect customer feedback and contribute to ongoing playbook improvements to ensure the ongoing success of the product.
• Contribute to the development of installation standards, checklists, and SOPs as the VIPER program scales.
• Travel nationally, to provide on-site support.
• Perform other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• Minimum of 3 years experience in field technology implementation, technical onboarding, solutions engineering, preferable within automotive technologies
• Ability to lift up to 50 lbs.
• Experience with automotive dealer-facing systems (including but not limited to DMS, IMS, CRM, inspection software).
• Experience working with C-suite in customer relationship capacity.
• Comfortable working in an automotive environment.
• Ability to problem solve quickly using available resources.
• Ability to travel nationally (75% travel).
• Ability to understand and learn new technologies.

Physical Requirements:

• Frequent bending and kneeling
• Work on ground and occasionally on a ladder
• Sitting and standing for long periods at a time.
• Exposure to vehicle fumes and exhaust
• Use of hand- and power-tools

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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No immigration or work visa sponsorship provided for this position.

Compensation : The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.