District Manager

Job Description

Job Description

Job Title:         District Manager

Reports to:       Regional Manager

Status:               Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports. 

Essential Duties and Responsibilities 

·       Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
·       Operational consistency amongst all clubs within the region, including but not limited to:
o   Outstanding member experience 
o   Planet Fitness and Baseline Fitness brand standards
o   Club cleanliness
o   Policy implementation
o   Weekly payroll approval
o   Front desk management
o   Facility maintenance and repair
o   Vendor and inventory 
·       Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
·       Develop and train staff to build a bench for the Club Manager positions.
·       Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
·       Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers
·       District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
·       Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager. 
·       Handle all incoming email complaints and mystery shops from district location. 

District Manager Schedule

·       District manager schedules are approved by the Regional Manager monthly.
·       The expectation is that 70% of the District Managers time is spent in the clubs.
·       When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

·       Honesty and good work ethic
·       High school diploma
·       Willingness to travel
·       At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
·       Strong customer service skills
·       Strong communication, organizational and leadership skills
·       Basic computer proficiency

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance 
• HSA
• Advancement Opportunities 
• Monthly vehicle reimbursement
• Monthly cell phone reimbursement
• Unlimited PTO

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness