On-Site Manager

Now Hiring: On-Site Manager Location: Plano, TX Pay Rate: $30.00/hour Lead a high-performing automotive support team and make an immediate impact. We're seeking an experienced On-Site Manager to oversee daily operations, support team leaders, drive service excellence, and ensure exceptional dealer support within a fast-paced automotive parts environment. Job Duties Serve as the primary on-site contact for call center operations and client management. Supervise team leads and support agents to ensure service level goals are met. Manage escalated customer and dealer inquiries, resolving complex issues efficiently. Monitor communication channels including phone, email, and online support platforms. Oversee training, coaching, quality assurance, and employee development initiatives. Analyze performance metrics, prepare reports, and recommend operational improvements. Lead special projects, system transitions, and process improvement efforts. Coordinate with IT regarding user access, system updates, and operational support. Ensure compliance with company policies and quality standards. Qualifications Minimum of 2 years of college coursework completed. Knowledge of automotive electronic parts catalogs required. Ability to learn and retain information related to new vehicle models, technical campaigns, parts, and accessories. Strong interpersonal, communication, customer service, and analytical skills. Excellent phone and problem-solving abilities. Proficiency with Microsoft Excel, Word, and PowerPoint. Dealership experience preferred. ASE certifications preferred. Previous call center leadership or supervisory experience preferred. Benefits Medical, dental, vision, and pet insurance 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Commuter/Parking Accounts People Perks Health Savings Account (HSA) AD&D Insurance About Us Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at #J-18808-Ljbffr Advantage Technical