Customer Service Representative

About the Role:

Join KC Flow Heroes LLC as a CSR, where you'll play a key role in maintaining customer satisfaction and building positive relationships between a company and its clients. A CSR is a professional who interacts with customers to handle inquiries, resolve issues, and provide information about products or services also schedule appointments & dispatch the techs. Be part of a dynamic team dedicated to delivering top-notch services in the Kansas City Metro while fostering a culture of safety and teamwork.

Key Responsibilities:

Answer incoming calls, making out going calls, emails, or messages from customers

Provide accurate information about products, services, and policies

Resolve customer complaints and troubleshoot problems

Coordinating delays in schedule with customers and service technicians

Document customer interactions and maintain records in company systems

Escalate complex issues to the appropriate department when necessary

Follow up with customers to ensure issues are resolved

Skills and Qualifications:

Strong communication and active listening skills

Problem-solving and conflict resolution abilities

Patience and a positive, professional attitude

Basic computer skills

Ability to multitask and work in a fast-paced environment

A positive attitude and ability to work independently as a team player

Detail-oriented with strong data entry skills

Work Environment:

Customer Service Representative will work on site, in the office. The shift is Saturday & Sunday evening 2:30pm - 8pm & Monday 2:30pm - 8pm. There is an opportunity for more hours.

Summary:

A CSR is essential for delivering quality customer experiences by addressing concerns, providing solutions, and ensuring customers feel heard and supported.

About Us:

KC Flow Heroes LLC has been serving the Grandview, MO community for over 10 years, specializing in high-quality residential plumbing services. Our commitment to safety, efficiency, and customer satisfaction has earned us a reputation as a trusted partner in the industry, making us a great place for employees to grow and thrive.