Communications and Outreach Coordinator

Job Description

Job Description

Communications and Outreach Coordinator

Organization:  Jewish Family Service of Metropolitan Detroit (Resiliency Center)

Reports To:  Resiliency Center Director

Position Type:  Full-Time / Exempt

Position Overview

The Communications and Outreach Coordinator plays a vital role in advancing the mission of the Resiliency Center by leading strategic communications, public awareness campaigns, and community outreach initiatives. Working under the direct supervision of the Resiliency Center Director, this position is responsible for educating clients, survivors, and the broader community about available services, the impact of trauma, and community resources. The ideal candidate is a skilled storyteller, strategic communicator, and empathetic relationship-builder dedicated to fostering healing and resilience following incidents of mass violence.

Principal Accountabilities

Strategic Communications & Public Relations

• Help the director develop, coordinate, and execute a comprehensive strategic communications and outreach plan to promote the Resiliency Center's programs, services, and resources.
• Design and distribute educational materials, newsletters, brochures, press releases, and digital content to raise awareness about the impact of trauma and available support services.
• Serve as a primary point of contact for day-to-day media inquiries and communications, collaborating closely with the Director and JFS agency leadership to maintain consistent messaging.
• Manage the Center's digital footprint, including website content updates, social media platforms, and online community boards, ensuring information is current, accessible, and trauma-informed.

Community Outreach & Engagement

• Assist the Director in planning, coordinating, and executing a diverse range of outreach events, workshops, public forums, and community gatherings to engage Resiliency Center clients and the community.
• Assist the Director in representing the Resiliency Center at local community events, health fairs, coalition meetings, and stakeholder gatherings to promote the Center's mission, vision, and values.
• Cultivate and maintain strong relationships with local organizations, systems partners, businesses, grassroots groups, survivors, and community members to build lasting networks of support.
• Coordinate special community initiatives rooted in cultural responsiveness, including remembrance and commemoration events, ensuring they are planned with sensitivity, care, and community input.

Collaboration & Program Support

• Collaborate effectively with the internal team, including the Director, Victim/Survivor Navigators, clinicians, the Administrative Assistant, and JFS leadership, to align outreach strategies with direct client services and community needs.
• Support the Resiliency Center Director in preparing recurring progress reports, tracking community engagement metrics, and documenting outreach program outcomes.
• Assist in staffing advisory committees, community meetings, and stakeholder forums by coordinating communications, materials, and follow-up activities.
• Contribute to grant reporting and documentation requirements by tracking participation numbers, event feedback, and community engagement data.

Minimum Qualifications

Education:  Bachelor's degree in communications, public relations, marketing, journalism, health and human services, nonprofit management, social services, or a related field required.

Experience:  Minimum of three (3) to five (5) years of professional experience in communications, public relations, community outreach, or marketing, preferably within a nonprofit, social services, or public health setting.

Minimum Competencies Skills

Knowledge & Skills:

• Exceptional verbal, written, and interpersonal communication skills, with a proven ability to write clearly and compassionately for diverse audiences.
• Strong project management skills with the ability to coordinate multiple events, deadlines, and priorities simultaneously.
• Familiarity with trauma-informed practices, crisis-response environments, or human services organizations strongly preferred.
• Proficiency with modern digital communication tools, social media management platforms, graphic design tools (e.g., Canva, Adobe Creative Suite), and Microsoft Office applications.
• High degree of emotional intelligence, cultural responsiveness, and the ability to work empathetically with trauma survivors and diverse community stakeholders.

Work Environment & Physical Requirements

Schedule:  Ability to work flexible hours, including occasional evenings or weekends, as required for community events, memorials, and meetings.

Environment:  Primarily office-based with frequent community interaction, public speaking, and event coordination responsibilities. Some remote work is possible.

Travel:  Ability to travel locally and regionally within the metropolitan area for outreach events, partner meetings, and community presentations.