QA Engineer Contact Center / Telephony

Applab Systems Inc

Job Description

Job Title: QA Engineer – Contact Center / Telephony
Location: Elk Grove, CA – Onsite
Employment Type: W2 Contract Only
Rate: $50/hour W2 all-inclusive

Key Requirements:

3 years of QA / Quality Engineering experience
Experience testing Contact Center, Telephony, or CTI environments
Experience with platforms such as Genesys, NICE, Five9, Avaya, Cisco , or comparable technologies
Experience with Cyara or similar automated voice/channel testing tools
Working knowledge of SIP, RTP, and VoIP fundamentals
Experience with functional, integration, regression, end-to-end, exploratory, and UAT testing
Test automation experience using Python, JavaScript, or comparable language
Experience testing REST APIs and webhook integrations
Knowledge of Git, SQL, application/service logs, and defect tracking
Experience creating test plans, test cases, regression suites, and defect documentation
Ability to manage multiple concurrent testing workstreams

Preferred:

AI/ML feature testing, including routing, intent classification, summarization, or virtual agents
Omnichannel testing across voice, chat, email, and task
Platform migration / feature-parity testing
Playwright, Selenium, pytest, Jenkins, or similar automation frameworks
Splunk, Grafana, Datadog, or comparable observability tools
Performance/load testing and ITIL/ITSM experience

Have a Great Day!
Warm Regards,
Sania Wadhwa
Technical Recruiter
Contact Details: View phone number on ziprecruiter.com
Email: View email address on ziprecruiter.com
4365 Route 1 South, Suite 105
Princeton, NJ 08540

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Vacancy posted 2 days ago

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