Overnight In Room Dining Coordinator

In Room Dining Coordinator

Four Seasons Hotel Westlake Village is seeking an In Room Dining Coordinator to join our dynamic team. The ideal candidate is highly organized, able to multitask efficiently, and thrives in a fast-paced, upscale environment. This role plays a key part in delivering exceptional service by accurately taking and coordinating guest orders with professionalism and attention to detail.

What You Will Do:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

What You Bring:

• High school education or equivalent experience
• Minimum of one year food service or related work experience
• Ability to communicate professional and accurately via telephone
• Open availability is required
• Availability to work weekends and holidays
• Successful candidate must possess legal work authorization in the United States

What We Offer:

• Hourly Range: $19.92
• Health Insurance - Medical, Dental & Vision
• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Caf
• Laundered Employee Uniform
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule & Hours:

• Open availability is required
• Full time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.