Automotive Contract Cancellation Specialist

Automotive Contract Cancellation SpecialistLarson Automotive Group is looking for a highly organized and detail-oriented Automotive Contract Cancellation Specialist to support our dealership operations.This position plays an important role in making sure cancellations for vehicle service contracts, GAP coverage, warranties, and other aftermarket products are processed accurately, timely, and completely.You'll work with our dealerships, customers, lenders, and product administrators to track cancellation requests from start to finish and make sure refunds, and accounting records are handled correctly.If you have dealership accounting or contracts experience, we would love to hear from you. If you have strong accounting or administrative experience outside of automotive and are exceptionally organized and willing to learn, we encourage you to apply as well.What You'll DoProcess customer, lender, and dealership requests for cancellation of GAP, vehicle service contracts, warranties, and other aftermarket productsReview cancellation documentation for completeness and accuracySubmit cancellation requests to the appropriate vendors, administrators, and lendersTrack outstanding cancellations from submission through completionFollow up on aging or delayed cancellations and resolve outstanding issuesCalculate and verify prorated cancellation refundsProcess and coordinate refunds to customers and lienholders as applicableAccurately post cancellation and refund transactions within dealership systemsMaintain and reconcile cancellation schedules and related accounting recordsComplete monthly cancellation reconciliation worksheetsResearch discrepancies and work with dealerships, lenders, and vendors to resolve themMaintain complete documentation of cancellation requests, correspondence, calculations, approvals, and refundsHelp ensure cancellations are processed within required timelinesProtect confidential customer, financial, and dealership informationFollow dealership, lender, product administrator, OEM, and applicable legal requirementsAssist the accounting team with related projects and responsibilities as neededYou'll Be Successful in This Role If You AreExtremely detail-orientedOrganized and able to manage a high volume of transactionsComfortable performing repetitive work where accuracy mattersGood at following an item from beginning to endComfortable researching discrepancies instead of simply passing them alongAble to prioritize aging items and meet deadlinesComfortable communicating professionally with customers, lenders, vendors, managers, and coworkersAble to handle confidential financial and customer information appropriatelyDependable and consistentComfortable learning new systems and processesCompensation$24.00–$30.00 per hour. Actual starting pay will be determined based on job-related factors such as relevant experience, dealership accounting or cancellation experience, technical knowledge, skills, and qualifications.This is an hourly, nonexempt position and is eligible for overtime in accordance with applicable law.Other Compensation: This position is not currently structured as a commission-based position. Any additional compensation offered for this position will be disclosed in accordance with applicable requirements.BenefitsLarson Automotive Group offers eligible employees a comprehensive benefits package, which may include:Medical insurance optionsDental insuranceVision insuranceEmployer-paid basic life insuranceEmployer-paid accidental death and dismemberment (AD&D) coverageVoluntary supplemental benefit options401(k) retirement plan with employer matching for eligible employeesPaid time off in accordance with company policyPaid holidays for eligible employeesEmployee Assistance Program (EAP)Employee discounts and other dealership-related benefitsTraining and opportunities for professional growth within Larson Automotive GroupEligibility, waiting periods, coverage levels, employee contributions, and other terms are governed by the applicable plan documents and company policies.Why Larson Automotive Group?This is an opportunity to join an established automotive group and take ownership of an important process that touches accounting, finance, customer service, and compliance.We're looking for someone who wants to become the person our dealerships can count on to know where every cancellation stands, what still needs to be done, and what needs attention.Equal Employment OpportunityLarson Automotive Group is an equal opportunity employer. Employment decisions are made based on job-related qualifications and business needs without unlawful discrimination based on any status protected by applicable federal, state, or local law.Reasonable accommodations are available to qualified applicants and employees with disabilities in accordance with applicable law.RequirementsPreferred qualifications:Previous automotive dealership accounting, contracts, warranty cancellation, or similar experienceExperience working with GAP, service contracts, extended warranties, or aftermarket productsAccounting, accounts receivable, reconciliation, title, contracts, or finance-office experienceExperience with dealership management systems such as CDK, Reynolds & Reynolds, Tekion, or similar systemsWorking knowledge of Microsoft Excel and WordDealership experience is preferred but not required for a candidate with strong accounting, administrative, reconciliation, or contract-processing experience.