Oracle CC&B Functional Consultant

Posting Details Posting End Date: June 23, 2026. Employee Type: Regular‑Full time. Union/Non: This is a non‑union position. Job Overview Enbridge is seeking a highly motivated Technical Manager for the USUI Program team to lead the delivery of comprehensive Oracle CC&B solutions across large‑scale utility in North America. The incumbent’s expertise will align technology with complex business processes, ensuring seamless customer care and billing, including meter‑to‑cash experiences for stakeholders. Internally, this role is referred to as Technical Manager TIS Solution Architect – Customer Care & Billing. Responsibilities Lead end‑to‑end Oracle CC&B implementations, including requirements gathering, solution design, testing, deployment, and ongoing support. Set up, configure, and customize CC&B modules such as Rates & Billing, Payments, Credit Collections, Customer Management, and Metering/Device Management to meet specific business needs. Collaborate closely with customers to translate business processes and goals into effective Oracle CC&B configurations and solutions. Design and implement integrations with third‑party systems (e.g., AWM, GIS, Payments, ERP, Bill Presentment, MDM) using secure and efficient protocols. Provide leadership and mentoring to project teams and facilitate workshops and training sessions for stakeholders. Troubleshoot and resolve complex system issues, conduct root‑cause analysis, and recommend improvements. Develop and uphold high‑quality project documentation ensuring alignment with industry standards. Collaborate with multi‑functional teams to deliver seamless and impactful implementations. Provide guidance on best practices for Oracle CC&B implementation and ensure successful system adoption. Work closely with business users to understand requirements, lead workshops, and translate them into Oracle CC&B solutions. Design solutions for customer care, billing, collections, and related functionalities to ensure operational efficiency. Qualifications Related university degree or technical diploma in IT, engineering, or related subject area. Minimum 8+ years of experience in Oracle CC&B as a Solution Architect or Senior Consultant, leading multiple end‑to‑end implementations. Good understanding of utility industry processes and how they translate into CC&B functionalities. Hands‑on experience with configuring and customizing CC&B modules. Knowledge of integration methodologies and experience working with third‑party platforms. Ability to engage with stakeholders, lead design‑thinking workshops or process mapping, manage expectations, and communicate effectively with technical and non‑technical audiences. Over 7+ years of experience in leading, solutioning, and implementing CC&B solutions with systems integrators. Strong problem‑solving and analytical skills, with a focus on system performance and client satisfaction. Preferred: Oracle Utilities certifications. Preferred: Experience working on digital transformation projects within the utilities or public sector. Working Conditions Physical Requirements: Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual and hearing requirements, and the ability to work in tight spaces. Mental Requirements: Ability to understand, remember, and apply oral and/or written instructions or other information; understand complex problems and collaborate/explore alternative solutions; organize thoughts and ideas into understandable terminology; organize and prioritize work schedule on a short‑term basis; make decisions which have moderate impact on the immediate work unit and monitor impact outside this area; understand and follow basic instructions and guidelines; complete routine forms, compose letters, outlines, memoranda and basic reports; communicate with individuals via telephone. Benefits Flexible benefits program allowing employees to select coverage for health, dental, insurance, and disability. Paid maternity and parental leave benefit of up to 20 weeks for birth‑giving parents and up to 12 weeks for other eligible parents. Valuable retirement savings plans, including a savings plan with company stock. Paid time off, vacation, sick days, and paid holidays (location dependent). Employee and Family Assistance Program. Wellness Program with tools, resources, and opportunities to improve physical, mental, social, and financial well‑being. FlexWork hybrid work model offering eligible employees the option to work from home on Wednesdays and Fridays, a compressed work week, or flexible start and end times. Equal Opportunity Employer Enbridge is committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting View email address on click.appcast.io. Application Process Applications can be submitted via the Enbridge online recruiting system only. Selected candidates may be required to undergo a security screening, including a criminal records check. Only candidates selected for interviews will be contacted. To learn more about us, visit #J-18808-Ljbffr Enbridge Inc.