Airline Agent, Passenger Service FT

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential duties and responsibilities include:

• Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting customers with special needs, i.e., customers who need assistance in boarding.
• Ad hoc assignments, as requested by the lead or supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Must be well-groomed.
• Other duties as assigned.
• Complete all required training
• Only complete tasks for which you are fully trained
• Report any safety hazard or incident immediately

Competency/behavioral requirements include:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to detail.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in difficult situations.
• Accepting criticism, dealing calmly and effectively with high-stress situations, and being open to change (positive or negative) and considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Being sensitive to others' needs and feelings and being helpful on the job.
• Abiding by TDA and airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical demands include:

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work environment includes:

• Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other requirements and qualifications include:

• Education: High school diploma or equivalent
• Experience: Minimum two (2) years customer service experience or the equivalent in related training and/or experience
• Knowledge: Possess basic computer skills with the ability to type 25 wpm
• Must be at least 18 years old.
• Must have a valid driver's license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Attend and successfully complete required training.
• Read and write English.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.