Key Holder

Job Title: Key Holder (Nordstrom Concession) Location: Bellevue, WA Hours: 40 hours Reporting: Store Manager Pay Rate (Hourly): $23 Based on experience, plus Commission Eligible Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 – Country & Town House Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for Key Holder to join us as we continue this journey and help us shape what the future of modern jewellery can and should be. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. What you’ll do Keyholder Fully responsible for all store operations and administration when on a shift without the Store Manager or Assistant Manager Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Store Manager regularly and in sufficient detail Trusted key holder responsible for opening/closing store procedures Team Management Support integration and training of new starters Support on-going staff training, coaching and development Motivate team to drive sales to achieve store target Ensure all staff adhere to Monica Vinader Dress Code and Grooming Guidelines policies Ensure staff comply to company policies, procedures and instructions at all times Customer Service Ensure the team deliver a consistent and exceptional standard of customer service Greet all clients with a friendly and welcoming demeanour Establish client’s needs, offer guidance and advice Maintain high level of customer service at all times Ability to train and offer all services consistently (Welding, Engraving and Monogramming) Mystery shop reports should not be below 75% Manage all customer issues following Monica Vinader company guidelines Clienteling Collect and update customer information to ensure efficient use of client book and accurate data capture Develop and maintain client relationships in line with Monica Vinader company guidelines Assist Marketing with arranging Store events Store Operations Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines Ensure the appropriate processing of: store maintenance and snagging internal/external transfers maintaining back stock, trays, packaging and cash desk in-store services (including engraving) repairs and damages Compile and execute all Store reports as needed Stock Management Adhere to Monica Vinader Stock Management policy Report discrepancy/stock loss incidents to Store Manager What you’ll bring Customer obsessed and always prepared to go the extra mil An excellent communicator with strong interpersonal skill Proactive, positive and flexibl Commercially aware and target motivate Ability to upsell and link sell Ability to build and maintain a client book Ability to work well under pressure in a fast paced environment, autonomously or as part of a team To be successful at Monica Vinader, it helps if you... Are hands-on, solutions-focused, and entrepreneurial Collaborate openly with humility, honesty, and humour Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self-motivated in a creative environment Speak up when you don’t know - and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the US. Travel Requirements Travel to our other Boutiques and Concessions may be required Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed We put our customers at the centre of every decision and deliver thoughtful, personal experiences. Caring We act with respect and empathy for people, communities, and the planet. Fast Paced We move with focus and flexibility to make progress quickly and decisively. Exceptional We hold ourselves to high standards and are always learning, improving, and raising the bar. Commercial We make smart, data-led decisions that create long-term value for the business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.