ROUTE MANAGER

Canteen Position Title: ROUTE MANAGER Pay Grade: 12 _Growth. Opportunity. Excellence._ _Canteen_ brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteenu2019s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; weu2019ll supply the _opportunity_ and innovation. Together, weu2019ll continue to transform our industry. _Come grow with us. We are Canteen._ _This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the u2018job searchu2019 in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on u2018referral tracking.u2019 For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email ._ Job Summary The Customer Service Manager will have experience supporting daily route planning, debriefs, and scheduling, managing inventory levels, SKU, availability, and product transitions, Drive DEX, service, sales, and account growth metrics. The ideal candidate will coordinate with warehouse, procurement, and merchandising teams, maintain route efficiency and operational consistency, support client relationships, issue resolution, and new business initiatives. Key Responsibilities: + Responsible for site visits and client retention + Monitor and improve branch KPIs, including sales, spoilage, shrink, and service execution + Assist branches with grand openings + Ensure we are compliant with local and national account standards; review corporate compliance reporting + Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) + Develop an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) + Coordinate efforts to improve customer retention and client experience at the point of sale + Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue + Drive compliance to merchandising standards + Assess performance by location through audit reports (Quarterly District Evaluations) + Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment. Preferred Qualifications + A Bacheloru2019s degree is preferred; a two-year college degree or the equivalent combination of education and experience is acceptable + 3 years of driving experience required. + Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record. + Preferred 1-2 yearsu2019 experience in a customer service position, or a minimum of 1 year of related experience. + Route management, retail, and merchandising experience is strongly preferred + Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.). + Food & beverage experience + Excellent communication skills required + Must be able to travel to client sites + Must be passionate about providing world-class service to our clients and customers + Must be able to lift 50 lbs. consistently. Apply to Canteen today _Canteen is a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Certain positions may require Florida Level 2 background screening. Details: Req ID: 1523271 Canteen Julia Lari