Customer Service Representative

Description

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Customer Service Representative

Contract: Tempe, Arizona, US

Salary Range: 20.00 - 23.00 | Per Hour

Job Code: 370934

End Date: 2026-09-09
Days Left: 23 days, 3 hours left

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Position Details :

Client: Bank

Job title: Customer Service Representative

Location: Tempe, AZ 85288

Duration: 3 months (likely extension to 6+ months with potential FTE conversion)

Start Date: ASAP- Apply Now
Pay Range: $20-$23/hr
Work Schedule:

• Training (First Month): 100% onsite (Monday-Friday)
• After Training:
• Tuesday-Thursday: Onsite
• Monday & Friday: Work from Home (Hybrid)

Job Summary

We are seeking a polished and customer-focused Customer Service Representative with strong sales and relationship management experience. This role is responsible for engaging customers, qualifying business needs, managing sales referrals, scheduling appointments, maintaining CRM documentation, and supporting the customer's journey through activation. The ideal candidate has excellent communication skill, a stable work history, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Contact customers through inbound and outbound calls to confirm business needs.
• Qualify leads and route confirmed opportunities to Sales Consultants.
• Manage customer pipeline and referral queue efficiently.
• Schedule appointments and callbacks for sales representatives.
• Maintain accurate CRM documentation, referral notes, and activity tracking.
• Follow up with customers regarding documentation, contract signing, and onboarding.
• Coordinate with underwriting and internal business partners.
• Conduct welcome calls to ensure successful customer activation.
• Track contact attempts and maintain detailed pipeline records.
• Participate in weekly feedback sessions and process improvement initiatives.
• Meet productivity, quality, and customer service expectations.

Required Qualifications

• Minimum 6 months of experience in:
• Customer Service
• Contact Center
• Financial Services
• Sales Support
• Client Services
• or related experience
• Strong customer service and communication skill.
• Bilingual Spanish.
• Experience with outbound calling and customer follow-up.
• CRM documentation and pipeline management experience.
• Proven stable work history.
• Ability to multitask in a fast-paced environment.
• Proficient with MS Excel and MS Office.

Preferred Qualifications

• Business Banking or Financial Services experience.
• Customer Success or Account Management background.
• Loan Processing or Underwriting support experience.

Preferred Skill

• Sales & Customer Service
• Lead & Pipeline Management
• CRM Management
• Outbound Calling
• Appointment Scheduling
• Referral Tracking
• Documentation & Note Taking
• Customer Follow-Up
• Contract & Underwriting Support
• Process Coordination
• MS Excel
• Attention to Detail
• Cross-Functional Collaboration

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

• Customer Service
• Sales
• Contact Center
• Call Center
• Outbound Calls
• Inbound Calls
• CRM
• Pipeline Management
• Customer Follow-Up
• Appointment Scheduling
• Referral Tracking
• Data Entry
• Client Services
• Business Banking
• Financial Services
• Loan Processing
• Account Management
• Customer Success
• Documentation
• Underwriting Support
• Cross-Functional Coordination
• Process Management
• Multitasking.
• Spanish CSR
• Spanish

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Soumya Choubey
• View email address on click.appcast.io

Apply Now