Guest Experience Shift Lead
$19.66 per hourLEGOLAND
What you'll bring to the team
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Guest Experience Lead - LEGOLAND Discovery Center Boston
What You'll Do:
Act as Supervisor on Duty , keeping Admissions running smoothly
Assign, support, and motivate front-line teams to be truly guest-obsessed
Manage queues and guest flow safely and efficiently during peak times
Champion health, safety, and compliance across all departments
Resolve guest issues quickly by coordinating with the right teams
Train and develop Hosts (ride safety, food safety, retail standards & more)
Coach performance, empower guest recovery, and elevate service standards
Jump in where needed—training, scheduling, engagement, and support
Qualifications & Experience
What You'll Bring:
High school diploma or GED required
Experience in attractions, entertainment, or service-based roles preferred
Proven customer service and guest interaction skills
Passion for entertaining children and families
Ability to train, coach, and develop others effectively
Fun, outgoing, and confident leadership style
Strong communication and motivational skills
Commitment to delivering top-tier guest experiences
Benefits
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Pay Range
USD $19.66/Hr.
Submit a Referral (
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-MA-Somerville
Job ID 2026-12780
Employment Type Full-Time
Offer/Contract Type At Will (US Only)
Location Name LEGO Discovery Center Boston
$19.66 per hour
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