Guest Experience Shift Lead
$19.66 per hourLEGOLAND
What you'll bring to the team
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Guest Experience Lead - LEGOLAND Discovery Center Boston
What You'll Do:
Act as Supervisor on Duty , keeping Admissions running smoothly
Assign, support, and motivate front-line teams to be truly guest-obsessed
Manage queues and guest flow safely and efficiently during peak times
Champion health, safety, and compliance across all departments
Resolve guest issues quickly by coordinating with the right teams
Train and develop Hosts (ride safety, food safety, retail standards & more)
Coach performance, empower guest recovery, and elevate service standards
Jump in where needed—training, scheduling, engagement, and support
Qualifications & Experience
What You'll Bring:
High school diploma or GED required
Experience in attractions, entertainment, or service-based roles preferred
Proven customer service and guest interaction skills
Passion for entertaining children and families
Ability to train, coach, and develop others effectively
Fun, outgoing, and confident leadership style
Strong communication and motivational skills
Commitment to delivering top-tier guest experiences
Benefits
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Pay Range
USD $19.66/Hr.
Submit a Referral (
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-MA-Somerville
Job ID 2026-12780
Employment Type Full-Time
Offer/Contract Type At Will (US Only)
Location Name LEGO Discovery Center Boston
$19.66 per hour
...world. Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career. Guest Experience Lead - LEGOLAND Discovery Center Boston What You'll Do: Act as Supervisor on...Shift workImmediate startLEGOLAND Parks
Somerville, MA1 day ago$16 - $20 per hour
Far Out Ice Cream is hiring a Shift Lead to manage shifts, ensuring high-quality service and team... ..., maintaining cleanliness, and addressing guest concerns professionally. Candidates should have prior customer service experience and strong communication skills. The...Shift workHourly payFlexible hoursAfternoon shift- ...to maintain AEO Brand Standards while driving an outstanding guest experience. Responsibilities include executing Floorsets and ensuring that... .... Flexible availability is required to accommodate various shifts, ensuring that team goals are met efficiently. Enjoy benefits...Shift workFlexible hours
$15 - $17 per hour
...Microcreamery is seeking passionate individuals to join our team as Scoopers and Shift Leads at our locations in Hudson, Sudbury, and Cambridge. As a Scooper, you will create memorable experiences for guests by enthusiastically greeting them and maintaining a clean workspace....Shift workFlexible hours$22 - $27 per hour
Earls Kitchen + Bar in Somerville is seeking a passionate Shift Manager. This role involves engaging and leading the team to deliver exceptional guest experiences while ensuring smooth operations. Candidates should have leadership skills backed by 2-4 years in high volume...Shift workHourly payFlexible hours$24 - $27.61 per hour
Guest Experience Lead Contract | Newbury Street Description & Requirements Who We Are lululemon is an innovative performance apparel company for... ...excellence of the store is maintained throughout shift. Open and close the store in accordance with the opening and...Shift workMinimum wageContract workPart timeLocal areaNight shiftWeekend workDay shiftAfternoon shiftEarly shift- ...located in Burlington, MA, is seeking a Shift Lead to manage restaurant operations in collaboration... .... The role focuses on delivering a guest-centric culture, ensuring compliance... ...will have at least 6 months of restaurant experience and a high school diploma. Benefits...Shift work
$65k - $74k
...performance, and departmental goals in a vibrant gaming and lodging environment. Applicants should possess at least 5 years of hotel experience, strong organizational and interpersonal skills, and be fluent in English. Esteemed candidates would ideally hold a Bachelor’s...Shift workFull time- ...Floor Supervisor in Boston, MA, to oversee guest service and maintain operations in a fast... ...will have previous restaurant leadership experience, strong communication skills, and a guest... ...ensuring adherence to service standards. Shifts may include openings and closings, as...Shift workPart timeWeekend work
$17 - $19 per hour
...popular fast-casual restaurant in Boston seeks a Shift Lead to oversee daily operations, ensuring excellent guest service and compliance with standards. The ideal... ...high school diploma and 6+ months of restaurant experience, with communication skills in English required...Shift workCasual work- A leading fast-casual restaurant chain is seeking a Shift Lead to oversee restaurant operations, ensuring excellent guest service and compliance with policies. The ideal candidate has a high... ...6 months of restaurant operations experience. Responsibilities include...Shift workCasual work
- ...popular restaurant chain in Wellesley is seeking a Shift Lead responsible for executing restaurant operations, ensuring guest service, and maintaining brand standards. The... ...candidate will have at least 6 months of experience in restaurant operations and must be 18 years...Shift work
- ...Boston, MA is hiring a Sous Chef to lead back-of-house operations ensuring exceptional guest service. Responsibilities... ...least 3 years of kitchen management experience, strong guest service skills,... ...The role requires flexibility in shifts and proficiency in basic computer...Shift work
- ...Boston is seeking a Spa Director to lead operations and uphold service... ...'s degree or comparable experience, strong leadership skills, and... ...overseeing staff training and guest satisfaction efforts. Expected hours include varied shifts, including nights and weekends....Shift workNight shift
- ...our leadership team. The ideal candidate will be warm, hospitality-driven, and comfortable leading busy service shifts. You will play a vital role in enhancing the guest experience through active floor presence and coaching staff. This hands-on position blends coaching...Shift work
- NAYA - Fenway in Boston is looking for an experienced Shift Leader to oversee daily operations and lead the team to deliver exceptional customer service.... ...ideal candidate should have 2+ years of leadership experience, excellent communication skills, and a passion for working...Shift work
- ...Massachusetts. This role involves checking guests in, providing exceptional customer service... ...desire to positively impact the guest experience. This position requires attention to detail and the ability to work various shifts, including weekends and holidays. #J-1880...Shift workNight shift
- ...including inventory management and visual standards. Your leadership will foster a strong team environment aiming for industry-leading guest experiences. The role requires prior retail management experience and strong multitasking abilities. #J-18808-Ljbffr American Eagle...Full time
$25 per hour
A leading dining establishment in Cambridge, Massachusetts is seeking supervisors to lead daily service with passion and integrity... ...role involves verifying product standards, creating exceptional guest experiences, and promoting a positive work environment. Ideal candidates...- ...AEO Brand Visual Standards. This part-time role involves driving Floorset execution, ensuring store readiness, and enhancing guest experiences. Ideal candidates will have strong retail skills, flexible availability, and a passion for AE and Aerie products. Benefits include...Part timeFlexible hours
- A boutique fitness studio in Wellesley seeks a Studio Lead to deliver exceptional customer service and manage client interactions. Responsibilities... ...environment. This role requires flexibility to work various shifts, including mornings, evenings, and weekends, while fostering a...Shift workDay shiftAfternoon shift
- ...work environment. Candidates should have restaurant management experience, excellent communication skills, and the ability to work in a fast... ...benefits include a full salary package, opportunities for advancement, and perks such as free meals during shifts. #J-18808-Ljbffr...Shift work
PR Management Corp
Boston, MA1 day ago - ...Experience Lead The Experience Lead is a hands-on, guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the... ...details that make greatness. Responsibilities Act as the shift leader when AGM/GM are offsite or focused elsewhere...Shift workHourly payWork at office
Sloomoo Institute
Boston, MA1 day ago - DHC - 1109, South Bay in Boston is hiring a Shift Leader responsible for overseeing all restaurant activities during shifts. This... ...compliance with safety policies, and maintaining a positive guest experience. Candidates must be at least 18 years old, proficient in English...Shift workAll shiftsFlexible hours
- DHC - 1255 in Dedham, MA is seeking a Shift Leader responsible for managing restaurant operations. The ideal candidate will oversee team... ..., ensure compliance with safety policies, and maintain guest satisfaction. Qualifications include being at least 18 years old...Shift work
- ...effectively, maintain cleanliness and assist in achieving high guest satisfaction scores. The role requires strong leadership skills... ...inventory and budgets efficiently. Applicants should have previous supervisory experience in housekeeping. #J-18808-Ljbffr Plazahotelelpaso
- ...Boston is seeking a Reception to welcome guests and provide exceptional service. The... ...dynamic role requiring flexibility, as shifts may include evenings and weekends. Become... ...lively team committed to delivering memorable experiences to guests. #J-18808-Ljbffr F1 ArcadeShift workFlexible hoursAfternoon shift
- ...by engaging online and offline experiences. In 11 years, we have built an... ...equity, and empathy. As a Key Lead, it’s your responsibility to... ...Lead team communication through shift meetings (morning or afternoon... ...(e.g., returns/exchanges, guest recovery accommodations, etc.)...Shift workFull timePart timeLocal areaFlexible hoursDay shiftAfternoon shift
- Barry's Iberia in Boston is hiring a Client Facilities Lead. This role is essential for maintaining studio standards, overseeing cleaning... ...equipment repair and team training. Availability for varied shifts including weekends is essential. #J-18808-Ljbffr Barry's IberiaShift work
$17.25 per hour
...Guest Experience Associate Zoo New England takes pride in providing a safe, welcoming, and family-friendly environment for all visitors... ..., Boston Lights) and those hours are compensated at a higher shift differential rate of $17.25. Associates must be able to work...Shift workSeasonal workNight shiftWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Shift Lead. Be the first to apply!
