Customer Service & Appeals Analyst (Merit Appeals Analyst)

This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs. The office is located at 1810 16th Street, Sacramento Please note, CalHR is not an E-Verified employer. Job Description and Duties Under the supervision of the Supervisor II, the Analyst I supports the Appeals Division by providing responses to the public, state employees, state departments, and State Personnel Board (SPB) stakeholders regarding inquiries received by phone, email, or mail. The incumbent is responsible for analyzing the available information in the context of state civil service laws, rules, policies, and procedures, and determining jurisdiction and appeal rights. The incumbent is also responsible for analyzing incoming appeals and complaints and determining the basis for rejecting or accepting them. The incumbent will perform analytical review and disposition of the less complex and sensitive appeals filed with the SPB. You will find additional information about the job in the Duty Statement . You will find the Minimum Requirements in the Class Specification.

ANALYST I

Classification: ANALYST I

• 3,861.00 - $4,839.00 A/month
• 4,181.00 - $5,233.00 B/month
• 5,014.00 - $6,276.00 C/month

Special Requirements All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of two (2) pages, single-spaced, twelve-point Arial font, and 1" margins.

1. Describe your experience with effectively prioritizing multiple demands and deadlines.
2. Briefly describe three skills you will bring to this position that will assist you with performing the duties listed on the Duty Statement.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ. Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Other - If you are using education to meet the Minimum Qualifications of the classification, please include your unofficial transcripts. If you are not using education, please bypass this requirement. A Statement of Qualifications (SOQ) is required and must be included. Please see the Special Requirements section for instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of state personnel laws and policies Experience writing reports and documents Proficiency in Microsoft Office Suite and ability to learn and navigate complex software programs and databases Strong analytical, verbal, and written communication skills Ability to organize information, prioritize multiple workloads, and perform well under pressure to ensure deadlines are met Ability to develop and maintain cooperative working relationships and to effectively communicate to all levels of management Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr California State Personnel Board