Front Desk Agent

Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for our guests. You play a vital role in creating a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests with their needs throughout their stay. This position requires professionalism, attention to detail, and a genuine passion for hospitality.

Essential Responsibilities:

• Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa.
• Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards.
• Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
• Process room assignments, payments, billing adjustments, and cash handling with accuracy.
• Maintain knowledge of hotel services, amenities, promotions, and local attractions.
• Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction.
• Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups.
• Enroll guests in Hilton Honors programs and promote brand initiatives as assigned.
• Follow all Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct.
• Maintain a clean, organized, and professional front desk area at all times.

What are we looking for?

Qualifications:

• Previous customer service experience required; hotel front desk experience preferred.
• Experience with hotel property management systems (such as OnQ) preferred but not required.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Must be flexible to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; hospitality education a plus.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.

Compensation: $18.00 - $20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.