Inside Sales Support Clerk

Job Description

Job Description

Midwest Veterinary Supply is hiring an Inside Sales Support Clerk for our Birmingham, AL call center.  This role will be 100% onsite 7:30-4:30 M-F.

The Inside Sales Support Clerk provides essential administrative and customer support to Inside Sales Representatives, enabling greater focus on clinic relationships. Responsibilities include order and return processing, report generation, customer communications, mailings, and occasional receptionist coverage.

Job Duties:
Customer Service & Front-Desk Coverage

Answer incoming calls and route appropriately
Assist customers with inquiries and order placement
Enter orders accurately and timely; provide promotional information
Cover Receptionist duties during breaks, lunch, or absences
Support blitz accounts; assist with faxing, literature distribution, and copying.

Sales & Inside Sales Representative (ISR) Administrative Support

Coordinate promotions and view/release internet orders for ISRs when out.
Handle returns, credits, rebills, mis-ships, and manufacturer (e.g., Purina) returns.
Obtain manager approvals; create RAs and call tags; communicate with customers and manufacturers.
Assist Team Lead and Call Center Manager with sales reports, goal tracking, spiff tracking, and meeting coordination.

Order Management, Status Monitoring & Logistics Coordination  

Monitor company-wide order “A” status throughout the day and notify ISRs.
Track ISR orders via carrier websites.
Coordinate with shipping and operations to resolve order issues.
Review orders, check expiration dates, and gather product information from the warehouse.

Perform other duties as assigned.

High School Diploma or equivalent (GED) required for full-time employees
Ability to read, write and speak English
Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals.
Basic computer skills, ability to operate a Windows-based computer and data entry
Ability to differentiate details related to product codes and descriptions (such as verifying a string of numbers)
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percentages.
Ability to work well with others and independently

Mental & Physical Demands :     

Attention to detail to assure accuracy for presentation of material
Regular interaction with people
Daily deadlines may result in a fast pace of work and stress
Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail
Continuous use of a computer monitor requiring close vision
Ability to use a telephone – listening and speaking
Ability to work at a desk throughout the day
Ability to occasionally sort boxes of printed material weighing up to 35 pounds

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities.  Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job.  The job description does not constitute a written or implied contract of employment.  Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises .

Equipment Used :

Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.

Work Environment :

Work is typically performed Monday through Friday in an office environment. Work will typically be performed Monday through Friday. Working more than 40 hours per workweek may be required.

Salary/Benefits :          

We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO).  Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us :

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices. 

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation.  To view applicable employment notices, please click here to visit our Careers page.  California residents, click here to view the California Consumer Privacy Act Disclosure.

MVS1961