Call Center Representative
Cogvantage LLC
We are looking for a Call Center Representative to handle inbound and outbound customer calls for our client portfolio. Responsibilities: Answer inbound calls professionally and resolve customer inquiries Make outbound calls to follow up on customer requests Document call details in CRM system accurately Escalate complex issues to appropriate teams Meet daily call volume and quality targets Requirements: 1+ years of call center or customer service experience Excellent verbal communication skills Ability to multitask and navigate multiple systems Proficiency with CRM tools (Salesforce, Zendesk preferred) Strong problem-solving and empathy skills High school diploma or equivalent required #J-18808-Ljbffr Cogvantage LLC
Vacancy posted 2 days ago
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