Server Assistant

Server Assistant/Floor Support Job Description The Server Assistant/Floor Support is responsible for ensuring that every guest that dines with The Cake Bake Shop has “a magical and one of a kind experience” that will keep them coming back again and again. Servers Assistant/Floor Support must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room. Server Assistant/Floor Support Responsibilities – Tip-Producing Tasks Greet guests warmly and provide an elevated, polished dining experience. Deliver food, beverages, and desserts to guests in assigned sections. Engage guests in professional, brand-aligned conversation; use formal language and “on brand” phrasing. Greet guests warmly when assisting at tables and respond promptly to immediate guest needs. Deliver food promptly and accurately to guests in the dining room and bar area. Announce dishes professionally and ensure correct placement at tables. Deliver water, bread, beverages, or small guest requests when servers are unavailable. Assist servers with running food, beverages, and desserts to support uninterrupted guest service. Support celebrations, special moments, and guest‑experience enhancements as directed. Maintain awareness of guest comfort, cleanliness, and service needs throughout the dining room. Present menus, explain menu items, ingredients, preparation methods, and inform guests of daily specials. Make menu recommendations and perform suggestive selling. Describe and recommend wines; present wine selections with appropriate glassware and pour wine for guests. Prepare and serve hot, cold, and mixed drinks. Garnish and decorate dishes or beverages in preparation for serving. Monitor guest satisfaction, respond to requests promptly, and resolve issues immediately. Process payments, prepare itemized receipts including sales tax, provide receipts, and thank guests for visiting. Check guest identification to verify legal age for alcohol service. Maintain awareness of allergen and dietary accommodations. Communicate guest needs, service issues, or concerns to management immediately. Escort guests to tables when assisting hosts or during peak service periods. Check with guests regarding the application of rewards or discounts. Provide guests with basic local information or directions when requested. Maintain a polished and clean uniform consistent with company standards. Adhere to all Steps of Service: greeting, timing, glitter, offerings, celebrations, and retail engagement. Sidework Responsibilities – Tip‑Supporting Tasks All tip‑supporting tasks are secondary to tip‑producing service and must be time‑limited. These activities directly support guest service but are not tip‑producing on their own. Stock and prepare coffee, tea, milk, cream, bottled beverages, condiments, and garnishes. Brew coffee and tea; cut fruit (lemons, limes) for beverage service. Clean soda machines, espresso equipment, and server stations. Wash and polish glassware, silverware, and utensils used for guest service. Set and reset tables; align chairs; fold napkins; replenish table settings. Remove used dishes and glassware from tables and counters and transport them to designated cleaning areas. Restocking linens from the shed. Wipe tables, chairs, booths, and condiment areas. Actively pre‑bus tables during service by removing used dishes, glassware, and utensils. Reset tables promptly after guest departure to support efficient seating flow. Communicate table readiness to hosts to maintain timely seating. Assist with expo setup and service station readiness during shifts. Monitor order timing and assist with communication between kitchen and FOH teams. Carry trays, dishes, and serviceware between kitchen and dining areas. Maintain cleanliness of guest‑facing areas throughout the dining room during service. Sweep guest areas, wipe chairs, and maintain floor cleanliness as needed during service. Perform front‑walk, patio, and entryway checks for debris during shifts. Assist with light restroom upkeep during service hours. Keep dish, glassware, and silverware racks stocked for service. Remove trash from service areas and replace liners. Transport linens to and from laundry areas as needed. Assist with putting away inventory or restocking items delivered to the dining room. Restock to‑go packaging, linens, napkins, and service items. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Stock service areas, including credenzas with supplies such as coffee, food, tableware, and linens. Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, or checking and cleaning bathrooms. Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine. Dust décor, wipe down display surfaces, and plug in decorative LED lamps. Maintain cleanliness and readiness of the service area throughout the shift. Perform sweeping or spot mopping within the immediate service area. Refill sanitizer bottles and other essential service supplies. Assist hosts by taking reservations or to‑go orders, greeting, seating, and thank guests as needed. Excluded Tasks (Non‑Tipped Work) Deep cleaning (e.g., scrubbing floors, walls, hoods, or restrooms). Dishwashing or back‑of‑house prep unrelated to immediate guest service. Marketing, administrative, or clerical work. Any maintenance or event setup not directly related to guest dining service. Cleaning or polishing walls, shelving, furniture, or equipment beyond immediate service‑area upkeep. Vacuuming or performing extensive floor care beyond limited spot cleaning in service areas. Cleaning restrooms beyond light, guest‑facing checks (e.g., scrubbing, sanitizing, or restocking as a primary task). Carrying linens to or from laundry areas as a primary responsibility. Stocking refrigeration units, storage rooms, or supply areas unrelated to immediate service needs. Preparing full food items (e.g., sandwiches, hot dishes) outside of limited service‑support food preparation. Mixing or preparing alcoholic beverages beyond incidental table‑side service support. Replenishing steam tables, service bars, or production areas as a primary function. Performing inventory counts, ordering supplies, or requisitioning products. Performing duties primarily associated with other roles (e.g., host, cashier, dishwasher, cook, or janitorial staff). Timekeeping and Pay Server Assistant/Floor Support must accurately record all hours worked through the timekeeping system. All time spent on non‑tip‑producing or non‑tip‑supporting tasks must be recorded separately and paid at the full minimum wage without tip credit. Off‑the‑clock work is strictly prohibited. Manager approval is required for any extended sidework or shift extensions. The Company takes a tip credit toward meeting minimum wage for hours worked in the tipped occupation, consistent with federal and state law. Server Assistant/Floor Support may participate in an approved tip pool, subject to the Company’s tip pooling policy. Server Assistant/Floor Support are paid overtime at the applicable regular rate, with the correct tip credit applied for straight‑time hours as required by law. Position Requirements Prior experience in fine dining or upscale service strongly preferred. Excellent communication and customer service skills. Ability to multitask and work efficiently in a fast‑paced environment. Professional appearance and adherence to company grooming standards. Accuracy when handling money and operating a point‑of‑sale system. Ability to stand, walk, and carry trays for extended periods. Other Duties This job description is intended to describe the general requirements of the position. Management may assign additional related duties within compliance standards. *Rate shown is the average hourly wage + tips. #J-18808-Ljbffr