Veterinary Patient Care Coordinator

Patient Care Coordinator

At Animal Medical Center Wentzville, we believe exceptional patient care starts with supporting every teammate. We are proud to be AAHA accredited, a recognition that reflects our unwavering commitment to the highest standards of small animal medicine. The trust we have built within the Wentzville community is evident in our excellent 4.8-star Google rating. This is an opportunity for you to join a dedicated group of professionals where you can truly do your best work every day. When you join us, you gain more than just a local hospital; you become part of a network that actively invests in your success. We prioritize a culture of continuous learning and growth. Whether you are looking to become a credentialed technician, move into a leadership role, or advance your specialized skills, our programs are designed to help you achieve your career goals. We ensure all teammates have the resources and support necessary to focus on excellent medicine and team collaboration, fostering a long-term professional home for you. As an AAHA-accredited practice focused solely on small animal care, we are committed to providing advanced, high-quality diagnostics and treatment options. You will have access to modern equipment and protocols that uphold the standards expected of an elite facility. Furthermore, because we are part of a larger network of expertise, our veterinarians have seamless access to internal specialty consultations. This ensures that even the most complex cases receive collaborative review, allowing you to provide a truly comprehensive level of care to your patients. Wentzville, Missouri, offers the ideal blend of small-town charm and accessible big-city amenities. Located just outside St. Louis, Wentzville provides a family-friendly environment with affordable living and plenty of green spaces. The area is known for its rapid growth, offering new restaurants, retail, and recreational activities without losing its tight-knit community feel. This location allows you to enjoy a comfortable lifestyle and an easy commute while serving a highly appreciative and loyal clientele.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.