Bilingual Customer Service Representative I - Spanish - Staten Island, NY

Essential Duties and Responsibilities:Foster strong customer relationships, monitoring their engagement and progress.Collaborate regularly with customers to attain program goals and sustain eligibility for services.Conduct workshops and deliver various training services to customers.Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.Follow up with customers to ensure their needs are met and address any queries or concerns.Collaborate with team members, providing expertise and assistance in resolving participant issues.Maintain accurate and timely case notes for all customer interactions and document related activities.Share updates on outreach and engagement efforts with project staff.Report identified barriers hindering customer engagement with the Provider to project staff.Interface and maintain professional and positive relationships with HRA/LDSS county staff and clientsAssist Call Center Operations and other departments as determined by project management to meet business needsRegular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual NoticesConduct shadowing / training activities with new hiresWorks in assigned special projectsMaintain Certified Application Counselor CAC active certificationConduct Certified Application Counselor (CAC) tasks in select countiesMaintain updated knowledge of the New York Medicaid Choice ProjectMeet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this positionPerform other duties as assigned by ManagementMinimum RequirementsHigh school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.Ability to speak, read, and write in English and Spanish fluentlyPrior work experience in customer service, data entry and or data processingExperience working with MS office applications (Excel, PowerPoint & Word)Preferred RequirementsIntermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word)2+ years of experience in customer service or related positionExperience with New York Medicaid#NYMC #NYMCCSR #HotJobs0616LI #HotJobs0616FB #HotJobs0616X #HotJobs0616TH #TrendingJobsEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at View email address on click.appcast.io .Minimum Salary$19.00Maximum Salary$21.00 #J-18808-Ljbffr