Manager of Operations

Manager of Operations

Job Category: Headquarters

Requisition Number: MANAG002880

Full-Time

On-site

Salary: $95,000 USD per year

Manteca Warehouse

600 Spreckels Ave

Manteca, CA 95336, USA

Description

Essential Job Functions

Operations Management (50%)

• Ensure warehouse staff adheres to production and fulfillment schedules to meet retail and e-commerce demands with speed and accuracy.
• Coordinate daily workflow and shift priorities with supervisors to optimize productivity, minimize delays, and maintain inventory integrity.
• Forecast labor needs based on sales volume, promotional events, and seasonal retail fluctuations to maintain cost-effective staffing.
• Oversee space utilization, inventory flow, and layout optimization to support timely store replenishments and visual merchandising readiness.
• Monitor and request necessary equipment, materials, and supplies to ensure uninterrupted operations and order processing.
• Oversee routine maintenance and safety checks for all warehouse equipment, ensuring compliance and minimizing downtime.
• Support logistics by managing the safe transport of goods using forklifts and pallet jacks, with a focus on accuracy and efficiency.

Compliance and Recordkeeping

• Ensure adherence to all safety, sanitation, and compliance protocols set by company policy and regulatory bodies.
• Verify inbound and outbound shipments match system records and escalate discrepancies as needed.
• Maintain accurate inventory logs using handheld scanners, warehouse management systems (WMS), and manual processes as required.

Team Leadership and Culture Building

• Train, coach, and mentor team members with an emphasis on operational excellence, accountability, and teamwork.
• Foster a positive, inclusive, and high-energy team environment that reflects the company's brand and mission.
• Promote employee recognition and engagement initiatives to strengthen team morale and build a culture of respect and ownership.

Store Support and Customer-Focused Operations (20%)

• Serve as a key operational partner to store leadership teams to ensure inventory accuracy, timely deliveries, and stock availability.
• Monitor and report on Key Performance Indicators (KPIs) including order accuracy, fulfillment timelines, and shrink reduction.
• Anticipate and respond to retail store needs and escalations to ensure consistent in-store execution and customer satisfaction.
• Champion continuous improvement initiatives to enhance operational efficiency, reduce costs, and support store performance.

Competencies

• Strong leadership, coaching, and performance management capabilities
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to adapt to change in a fast-paced retail supply chain environment
• Solid understanding of warehouse operations, inventory flow, and retail distribution
• Proficiency in spatial organization and materials handling
• Comfortable with technology, including warehouse management systems, scanners, and Microsoft Office Suite

Equipment Used

• Stand-up forklift, electric pallet jack, handheld scanner, two-way radio, desktop computer, and company-issued mobile device

Safety

• Adhere to all safety protocols and promote a safety-first culture throughout the warehouse

Qualifications

• High school diploma or equivalent required
• Minimum 5 years of progressive leadership experience in a warehouse, fulfillment, or retail logistics environment
• Experience supporting high-volume retail operations preferred
• English / Spanish Bilingual Preferred

Employment is contingent upon successfully passing a pre-employment background check.

Equal Opportunity Employer