Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life insurance
• Licensing paid by agency
• Disability insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY::
I opened my agency in 2021 and currently lead a close-knit team of five. Before becoming an agent, I worked as a State Farm team member myself, giving me firsthand experience with the role and an understanding of what it takes to build a successful career in the industry.

We enjoy staying involved in our community and sponsor several local races and festivals each year, including events connected with Mardi Gras, the Greek Festival, and Oktoberfest. We also make time to enjoy each other as a team, including taking a day off together for a team meal and other activities.

Our agency offers 12 days of PTO during your first year, with additional PTO as your tenure grows, a $50,000 term life insurance policy, short-term disability coverage, dental and vision insurance, licensing costs paid up front, and a strong commitment to work-life balance.

Our culture is built around five core values: integrity, personal accountability, enthusiastically solving problems, continuously learning and growing, and looking for opportunity in every situation and conversation. I'm looking for someone who lives those values, cares about others, and wants to grow both personally and professionally.

ROLE DESCRIPTION:
As a Customer Service Representative with Daniel Holstein - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.