Medical Support Assistant (Advanced)

Job Title

Duties

Major Duties Include But Are Not Limited To The Following:

• Coordinates with the patient, interdisciplinary team including the radiologist, technologists, and patients' referring service team, nurses, other VA medical centers, and other agencies (e.g. communicates with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders)
• Monitors pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc. Data reports are run from the VistA Radiology Package and are used to manage radiology scheduling lists; this includes pending, hold, and past scheduled exams validating accuracy, resolving issues and disposition of orders as required in accordance with policy
• Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure. This may include evaluating patient information, such as lab results and pre-procedure clinical screening for MRI and/or positron emission imaging (PET) exams to assure readiness for imaging exam and resolving issues if needed
• Interprets information provided to ensure that the correct exam as ordered by the physician is the one scheduled to be done
• Work collaboratively with Office of Community Care for scheduling of radiologic/nuclear medicine procedures performed in the community to include: gather data on patients referred to the community and develop a report that is shared with the Office of Community Care to determine if the patients care has been completed. Effectively communicate to ensure reports and images are received, processing orders and consults in accordance with policy and follow up on outstanding consults
• Support patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of ID, name and SSN or DOB
• Explain VA mandate to collect insurance information to Veterans, their families, and other eligible patients. Collects, scans, and updates health insurance information, serving a major role in the revenue process. Promote Veteran registration for and utilization of My HealtheVet (MHV).
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care model, VA medical centers, and other agencies (e.g. assists with communications during the inpatient to outpatient discharge)
• Schedules Veteran appointments in accordance with service procedures and policies and instructs the patients on standard preparation procedures required prior to testing (dietary instructions, lab tests, etc.)
• Schedules appointments in the VistA scheduling package as well as the VistA radiology package
• Ensure all appointments are scheduled timely and makes every effort to meet the clinically indicated date of the provider. Scheduler notifies section personnel immediately on the arrival of patients awaiting exams and any STAT request that is received
• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Provides specialized administrative judgement and flexibility in the use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties including clinic cancellations
• Has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care deliver model
• Coordinates with the patient care team to review clinic appointment availability/utilization to ensure the clinic schedules are closely monitored to effectively support the needs of the clinics
• Monitor and update pre-appointment information (demographics, including insurance capture) and/or requirements to assure readiness for patient visit/procedure, as needed
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires and immediate appointment
• Complies with local HAS-MCMs and SOPs that pertain to their work area
• Works staggered shifts and/or weekends, when needed in order to fulfil workload requirements
• Contacts Travel office with patient date of treatment when sending out records as needed
• Completion of all required training within set time frames

Work Schedule: Full-time, Monday-Friday, 8:00am-4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 581-23228-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized