Dispatch Manager

401 Enterprise Dr, Charlotte, NC 28206, USA Job Description Posted Thursday, July 9, 2026 at 5:00 AM The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. Dispatch Manager Location: Charlotte, NC Schedule: Monday – Friday | Full-Time Compensation: Based on experience, Salary + bonus About Us SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our foundation on service, trust, and a commitment to providing professional‑grade solutions that keep our customers running strong. We offer the broadest selection of high‑quality products from top suppliers in the industry—backed by tool repair services, reliable expertise, and a passion for helping contractors, builders, and manufacturers succeed. At SouthernCarlson, Our Promise Means More™ because how we serve matters just as much as what we deliver. Our Core Values Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together. Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues. Teamwork – We support and encourage one another while working together to deliver a top‑notch customer experience. Family Environment – We’re a nationwide company with a local, family‑like feel at every branch. Position Overview The Dispatch Manager oversees and optimizes the company’s delivery and logistics operations, ensuring service excellence, compliance, and cost efficiency. This role is responsible for developing dispatch strategies, managing driver performance, and driving process improvements that align with company objectives. What You’ll Be Doing Lead and manage all dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources. Implement dispatch procedures and policies to improve route efficiency, on‑time delivery, and service standards. Exercise discretion and independent judgment in planning driver assignments, resolving service issues, and prioritizing delivery routes to optimize productivity and cost. Oversee DOT compliance programs, ensuring all fleet and driver operations adhere to federal and state regulations. Manage and evaluate driver performance, including training, scheduling, and corrective action as necessary to maintain operational excellence. Resolve escalated customer or vendor issues, balancing customer satisfaction with operational priorities and company policy. Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to overall business planning. Follow all company safety policies and procedures, including proper use of required personal protective equipment (PPE). Perform other duties as assigned. You May Be a Good Fit If You Have: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field; or equivalent combination of education and relevant experience. 3 years of experience in logistics, transportation management, or Dispatch operations, with at least 2 years in a supervisory or leadership role. Excellent organizational, communication, and problem‑solving skills. Strong leadership and organizational skills with proven experience managing logistics or fleet operations. Ability to make independent, strategic decisions under time constraints. Understanding of DOT regulations, compliance, and routing systems. Analytical mindset with the ability to interpret and act on performance data. Excellent communication and conflict resolution skills. Skilled in communicating effectively verbally and in writing. Ability to establish and maintain effective working relationships. Knowledge of and the ability to utilize basic technology and online tools. Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Why You’ll Love It Here Competitive Compensation – Base salary + bonus Collaborative Family Culture – Team‑first environment built on trust and respect Career Growth Opportunities – We promote from within and support long‑term success Comprehensive Benefits: 401(k) with Company Match Paid Time Off and Holidays SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. 401 Enterprise Dr, Charlotte, NC 28206, USA #J-18808-Ljbffr SouthernCarlson, Inc.