General Manager

Job Description

Job Description

Salary: $85k - $110k

Do You Love Hospitality, Leadership, and Mountain Living as Much as We Do?

Work Hard. Play Hard. Live Fully in Crested Butte.

At Elk Ave Hospitality, we are building teams for people who want more than just a job. We are looking for individuals who want to work hard, grow their skills, be part of a strong team, and enjoy the unmatched lifestyle that comes with living in the Gunnison Valley.

If you love leading teams, take pride in building strong operations, and thrive in a hospitality environment where standards, people, and guest experience all matter, we want to hear from you.

Whether your passion is skiing first tracks, biking wildflower-lined trails, fishing alpine waters, or simply soaking in the beauty of the Rockies, this is your chance to build a life that blends professional growth with personal adventure.

We are growing quickly and actively building career paths for people who want to develop their knowledge, expand their skills, and contribute to a strong hospitality culture.

What You Can Expect

• A positive, team-oriented work environment
• Ongoing training, learning, and development
• Opportunities for growth and advancement within Elk Ave Hospitality
• Employee housing opportunities, depending on role and availability
• Competitive compensation
• Health benefits
• Paid time off
• The opportunity to live and work in one of Colorados most remarkable mountain communities

This is a full-time salaried leadership position.

Who Were Looking For

You may be a strong fit if you:

• Lead well in fast-paced hospitality environments
• Take pride in building strong teams and strong systems
• Can balance guest experience, team development, and operational discipline
• Communicate clearly with ownership, senior leadership, managers, and hourly teams
• Thrive in dynamic environments with changing priorities
• Value cleanliness, readiness, accountability, and high standards
• Bring a positive attitude, professionalism, and ownership to work each day
• Care deeply about hospitality, consistency, and doing things the right way

Our core values are Communication, Humility, Accountability, Integrity, and Respect, and we are looking for leaders who want to live those values in the workplace.

What Will Be Expected of You

In this role, team members may be expected to:

• Maintain a professional appearance and follow dress and presentation standards
• Work mornings, evenings, weekends, holidays, and extended hours during busy seasonal periods
• Communicate clearly and work effectively with senior leadership, venue leadership, and hourly team members
• Help maintain clean, organized, safe, and guest-ready environments
• Work with consistency, urgency, and a team-first attitude
• Lead by example in a high-accountability environment where standards, timing, and guest experience matter
• Step into the concept that best matches experience and business need, with placement based on background, strengths, and fit

Cross-Training and Growth

We believe in building flexible, well-rounded leadership teams through cross-training and operational awareness. General Managers at Elk Ave Hospitality are expected to understand the moving parts of a hospitality business and lead with clarity, consistency, and confidence.

Because we operate multiple concepts and have multiple openings, placement will be based on experience and best fit. This creates opportunities for leaders to grow within a company that values adaptability, business acumen, and long-term development.

About Elk Ave Hospitality

Elk Ave Hospitality is a growing family of restaurants and hospitality businesses in Crested Butte and the Gunnison Valley. Our venues offer a wide range of guest experiences, from elevated dining to approachable everyday hospitality, all rooted in quality, consistency, and genuine care for our guests and our team.

We believe hospitality can be both a craft and a career. With multiple venues, varied concepts, and opportunities for advancement, we are able to offer year-round employment, cross-training, and real pathways for growth. We are building a company for people who want to work hard, contribute to a strong team culture, and grow their skills over time.

About the Role

The General Manager is a key operational leader within Elk Ave Hospitality. This role is responsible for leading one of our concepts based on experience and fit, with responsibility for team development, guest experience, cleanliness, organization, service execution, financial awareness, and operational consistency.

Our General Managers help set the tone for the business each day. They lead teams, uphold standards, solve problems in real time, and create environments where both guests and employees can have a strong experience. Depending on the concept, this role may also require a high degree of events awareness, multi-channel operational oversight, and cross-functional leadership.

Opportunities Available

Elk Ave Hospitality is hiring for the following opportunity:

• General Manager

We currently have multiple leadership openings across our concepts. Placement will be based on experience, strengths, and operational fit.

Position Summary

As General Manager, I oversee, direct, and coordinate the planning, organizing, training, and leadership necessary to achieve company objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

I am responsible for building a productive and accountable team culture while supporting operational excellence in the concept I lead. I help translate company standards into daily execution and ensure the business runs in a way that is clean, organized, guest-focused, and financially aware.

This role is ideal for a hospitality leader who can balance people leadership, operational systems, financial discipline, and service culture with professionalism and confidence.

Benefits and Perks

• Competitive compensation
• Health benefits
• Paid time off
• Employee housing opportunities, depending on role and availability
• Opportunities for growth and advancement within Elk Ave Hospitality
• The chance to live and work in one of Colorados most remarkable mountain communities

Key Responsibilities

Leadership and Operational Oversight

• As General Manager, I oversee the daily operation of the concept I lead and support the team in achieving company standards.
• I promote, work, and act in a manner consistent with the mission, culture, and values of Elk Ave Hospitality.
• I ensure policies, procedures, standards, specifications, and training programs are followed consistently and completed on time.
• I create a positive, productive, and accountable working environment.
• I lead by example and help build a culture where expectations are clear and standards are upheld.

Guest Experience and Brand Standards

• I ensure guests receive warm, professional, and memorable hospitality.
• I support excellence in food, beverage, service, cleanliness, and overall guest presentation.
• I investigate and resolve complaints regarding food quality, service, or accommodations in a timely and professional manner.
• I ensure the physical space reflects the standards of the brand at all times.
• I lead in a way that keeps guest experience and team experience aligned.

Financial Awareness and Business Performance

• I review financial statements, sales reports, labor performance, and operational trends to measure productivity and identify areas needing improvement.
• I monitor budgets, payroll records, and financial transactions to ensure expenditures are authorized and aligned with business goals.
• I support inventory accuracy, receiving standards, cash handling procedures, and cost control.
• I help protect sales, labor, and cost performance through strong planning, communication, and accountability.
• I understand that hospitality leadership includes protecting both the guest experience and the business.

Team Leadership, Staffing, and Development

• I organize and direct training, coaching, and development for managers and hourly team members.
• I support hiring, onboarding, performance management, and team accountability.
• I administer prompt, fair, and consistent corrective action when needed.
• I continually strive to develop staff in all areas of managerial and professional growth.
• I help create a culture where people understand expectations, feel supported, and know what excellence looks like.

Systems, Communication, and Accountability

• I establish standards for personnel performance and customer service.
• I communicate clearly with senior leadership, managers, and hourly teams to ensure priorities and expectations are understood.
• I ensure schedules, duties, and staffing plans align with business needs.
• I support strong operational systems, timely follow-through, and clear accountability.
• I maintain an environment where communication is direct, constructive, and aligned with company values.

Safety, Cleanliness, and Compliance

• I monitor compliance with health, fire, safety, labor, and licensing regulations as they apply to the operation, employees, and guests.
• I ensure the operation remains clean, sanitary, organized, and guest-ready.
• I support proper food handling, building maintenance awareness, and safe operating procedures.
• I help ensure all products are received, stored, and handled in accordance with company policies and standards.
• I take pride in maintaining an environment that is safe, compliant, and reflective of the standards of Elk Ave Hospitality.

Qualifications

• Prior hospitality leadership experience required
• General Manager, AGM, or comparable leadership experience strongly preferred
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills and the ability to lead, support, and develop a team
• Strong problem-solving ability and the confidence to respond effectively in real time
• Professional demeanor and commitment to strong guest service
• Ability to maintain professionalism, composure, and standards during high-volume periods

Preferred Skills and Experience

• Three or more years of front-of-house operations and/or experience as an assistant manager or general manager in the service or food and beverage industry
• Strong understanding of restaurant systems, service standards, labor planning, and operational readiness
• Experience with point-of-sale systems, scheduling platforms, spreadsheets, and general office software
• Familiarity with inventory systems, reporting tools, and financial performance tracking
• Strong basic mathematical skills and comfort handling cash controls and operational records
• Experience leading in full-service restaurant or hospitality environments
• Strong written and verbal communication skills in English
• Ability to communicate in Spanish is appreciated

Physical and Position Requirements

• Must be 21 years of age or older
• Must be able to stand and move for extended periods of time
• Must be able to walk, bend, reach, stoop, and frequently lift up to 50 pounds
• Must be able to work efficiently in a fast-paced hospitality environment
• Must be capable of adjusting to changes in pace, priorities, and business volume
• Must be able to work mornings, evenings, weekends, holidays, and extended hours as needed
• Must have the stamina and availability to work the schedule required to lead a seasonal hospitality business

Important Position Information

This is a full-time salaried leadership position. Benefits include health benefits and paid time off. Elk Ave Hospitality currently has multiple General Manager openings, and placement will be based on experience, strengths, and concept fit.

What Success Looks Like in This Role

Success in this position means leading a concept with clarity, consistency, and confidence. I build strong teams, protect the guest experience, support the business, and help ensure the operation runs with professionalism, accountability, and pride. I live the core values, communicate clearly, hold standards, and help ensure Elk Ave Hospitality delivers hospitality that reflects the strength of the brand.