Reservation Specialist

Kohler Reservation Specialist I, Lodge Kohler

Work Mode: Onsite

Location: Green Bay, WI

Specific Responsibilities

Guest Services

• Provide prompt and courteous service while meeting all service standards and AAA Four Diamond standards as reservationist
• Book accommodations for lodging, dining, spa, experiential packages and miscellaneous guest activities for transient, online and call in group guests
• Work towards meeting expected metrics for performance including revenue generated, conversion rate, error percentage of Opera, compliance, as well as team goals for abandon percentage and average speed to answer
• Assist in overseeing shared reservation mailbox and providing prompt and professional responses
• Submit and/or note waitlist requests for guests accordingly based on the request
• Assist in calling back guests who abandon while waiting in queue
• Perform call backs to guests who have left voicemails in the reservations voicemail
• Offer follow-up and assistance to guests as needed over the phone and via email
• Upsell services and offerings provided on the resort to enhance the guest's experience by being anticipatory
• Assist guests calling into reservations with inquiries needing to be transferred to various departments
• Complete Kohler Hospitality provided design courses within one year of service

Information Responsibilities

• Full hotel understanding and knowledge of policies and how to retrieve information promptly when needed
• Utilize various resources proficiently without delays
• Basic knowledge of Opera, Spa Soft, Sevenrooms, and Unify systems for reservation bookings, to which you will be well-trained
• Entry level knowledge of Microsoft Outlook Office Suite
• Be compliant in regulations of credit card security and recorded call announcements

Miscellaneous Responsibilities

• Assist in final review of arrival reservations, ensuring accuracy, following up with agents as needed
• Participate in team incentive opportunity
• Receive feedback monthly from Coordinators and/or Manager
• Maintain strict confidentiality of guest clientele
• Participate in annual team engagement meetings, trainings and various tours of facilities
• Operate various office equipment

This is a casual part-time position working weekdays and weekends. Hours vary between 8:00am - 7:00pm.

Skills/Requirements

• High School diploma or GED required
• 24-year degree preferred

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.60 - $24.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.