Account Manager

Account ManagerThe 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.We are searching for candidates who are proactive and passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals. This is achieved by leveraging company solutions and offerings that are best suited to fulfill the needs of the customer. Account Managers will own the relationship with their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to make the customer more successful by utilizing the tools and resources available to them. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. Ultimately, a successful Account Manager should collaborate with our various teams to achieve quotas while keeping clients satisfied and engaged with our products and services.If you are familiar with managing multiple clients on a regional scale, have a flair for client communication, and understand consumer behavior, we'd like to hear from you!This role supports clients across Southeastern Wisconsin and Eastern Illinois, with primary coverage including Kenosha, Racine, and Milwaukee, WI, as well as Danville, IL. Candidates should be comfortable traveling to client sites throughout the assigned service territory on a quarterly basis.Responsibilities:Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsAccountable for driving client retention efforts through effective relationship management and service excellence.Negotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accountsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal managementAssess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offeredForecast and track key account metrics (e.g. quarterly and annual growth, sales, and retention)Prepare reports on account status, monitor multiple technology solutionsCollaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territoryGather competitive intelligence and stay updated on industry trends, reporting findings to leadershipAssist customers with go to market strategy, conducting Quarterly Business Reviews, deal creation, and driving revenueAct as a secondary point of contact for designated client accounts, supporting coverage needs and ensuring uninterrupted client support.Travel is required for trade shows, customer visits, and/or conferencesRequirements:Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roleDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office SuiteExperienced in maintaining relationships nationally over a large number of clientsExperience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Communication, Sales or relevant fieldCompensation & Benefits:Annual salary range: $65,000 - $75,000Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA optionsCompetitive 401(k) participation with up to 4% contribution matchCertification reimbursement to support your continued developmentMeaningful opportunities for advancement within a growing organizationA culture built on drive, accountability, collaboration, and excellencePhysical Demands:Consistent hand and finger dexterity necessary to operate computer equipmentConsistently required to sit, stand, walk, talk, hear, and seeRoutine use of hands to typeOccasional need to stoop, kneel, crouch, twist, crawl, reach, and stretchOccasional need to walk around the officeConsistent vision abilities required; close vision, depth perception, and ability to focusMay require travel dependent on company needsOccasional need to lift and/or move up to 30 poundsEnvironmental Conditions:The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)Work is in an open office environment with steady conversation and interruptionThe statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.