Outside Sales Representative

Outside Sales Representative

PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.

Job Summary

The Outside Sales Representative is responsible for managing customer accounts and driving sales growth for pipe products by serving as the primary customer contact throughout the sales process. This role partners with cross-functional teams to develop quotations, resolve customer issues, identify new business opportunities, and deliver exceptional customer service. The position builds strong customer relationships, supports strategic sales initiatives, and helps increase market share while ensuring customer satisfaction.

Essential Duties and Responsibilities

• Collaborate with the sales organization and cross-functional teams to secure and expand market share for A106 and A53B pipe products by supporting customers throughout the concept, design, development, production, and delivery phases
• Manage assigned customer accounts and oversee day-to-day account activities to ensure customer satisfaction and business growth
• Lead customer communications and escalation management across the organization, balancing customer needs with company objectives and policies
• Utilize the technical feasibility review process to evaluate customer inquiries, coordinate internal reviews, and develop accurate, competitive quotations
• Identify sales opportunities, schedule customer meetings, conduct follow-up activities, and drive opportunities through the sales cycle to successful closure
• Partner with Customer Service and internal stakeholders to resolve issues promptly and maintain strong customer relationships
• Support the Sales Director/Head of Sales in developing and executing short-term and long-term sales strategies aligned with corporate growth objectives
• Serve as the voice of the customer internally, ensuring exceptional service across all customer touchpoints to foster trust, loyalty, and long-term partnerships
• Provide guidance to internal teams regarding customer-specific requirements, expectations, and processes
• Drive continuous improvement initiatives that align organizational capabilities, operational efficiencies, and customer growth objectives
• Analyze market data, customer feedback, and business trends to identify opportunities for growth and improve customer engagement strategies
• Support customer account management activities, including new product introductions and product launch processes
• Recommend materials, products, or equipment improvements to customers, demonstrating how proposed solutions can reduce costs, improve performance, or increase productivity
• Maintain the highest standards of ethics, professionalism, and compliance in all business activities
• Build and maintain strong customer relationships through effective communication, responsiveness, and problem-solving
• Perform other duties and responsibilities as assigned by Sales Management

The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTC Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.

Qualifications

Minimum Education and/or Experience Requirements

• 3-5 years of sales or pre-sales experience in same or similar products
• Bachelor's Degree in a technical or related field

Preferred

• Technical sales background in the pipe, or steel industry

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use programs such as e-mail, Oracle and other established programs, etc.

The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and responsibilities are to be carried out in accordance with the PTC Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is frequently loud, and appropriate hearing protection may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, climb, kneel, crouch, crawl, reach, bend, and use arms and hands for extended periods of time. Must be able to safely lift, carry, and move materials weighing up to 50 lbs. and occasionally more with assistance or mechanical lifting devices. The employee must also be able to work outdoors in a variety of weather conditions. Must possess the strength, stamina and mobility to perform heavy physical work in all weather conditions and with exposure to potentially hazardous conditions, use varied hand and power tools, operate maintenance and lifting equipment, and safely drive motor vehicles and industrial equipment as required. Vision must be sufficient to read printed materials, equipment displays, and computer screens. Hearing and speech must be adequate to communicate effectively in person, by telephone, radio, or other communication devices. Must be available to work flexible shifts as needed including weekends, evenings, holidays, and emergency call outs as required.