Technology Product Manager (AI Product)

Wolters Kluwer ELM Solutions is a business unit under Legal & regulatory division of Wolters Kluwer, specializing in Enterprise Legal Management (ELM) software and services for legal department and law firm management. Their offerings include legal spend management, helping organizations control expenses through detailed tracking and analysis. Matter management tools are provided to efficiently handle legal cases and coordinate with various teams. They also offer contract management solutions, aiding in the creation and storage of legal contracts. Advanced data analytics and reporting capabilities are integral to their products, enabling legal departments to derive actionable insights. Their solutions are designed to streamline workflows, ensure compliance, and automate routine tasks, thereby enhancing the operational effectiveness of legal teams. We are looking for someone highly motivated to drive AI-powered product innovation and ensure real-world impact of intelligent solutions. This role sits at the intersection of AI, product, domain, and customer engagement, with a strong focus on operationalizing AI/GenAI solutions, validating output, and supporting go-to-market efforts. You will work closely with product managers, domain experts, sales teams, AI and engineering teams to translate business problems into intelligent workflows, support rapid experimentation, and ensure solutions like LegalVIEW BillAnalyzer deliver high-quality, scalable outcomes. This is an individual contributor role. This is a hybrid role, 2 days a week out of Liberty St. office in New York. Essential Duties & Responsibilities: Product Intelligence & AI Enablement Translate product and business needs into AI-driven insights and intelligent workflows Act as a bridge between product, domain experts, AI Center of Excellence, Engineering and customer-facing teams Support adoption and continuous improvement of AI-powered product capabilities AI Prototyping & Experimentation Collaborate with Product Management, UX/CX and Engineering teams to prototype and validate GenAI/ML solutions Participate in experimentation cycles (LLMs, RAG, NLP, predictive models) Provide structured feedback to refine models and improve output quality LegalVIEW® BillAnalyzer (LBA) - Core Responsibility Lead validation, review, and tuning of outputs from LBA AI solution Identify gaps, edge cases, and inconsistencies in invoice analysis Collaborate with Domain Experts and AI Operations teams to improve accuracy, reasoning, and compliance alignment Drive continuous feedback loops to enhance model performance Review and contribute to AI addendum sections within LBA, ensuring clarity, accuracy, and alignment with product capabilities Provide hands-on support for LBA customers with data residency and compliance requirements, ensuring solutions are implemented within these constraints Customer & Go-To-Market Support Partner with Sales, Product Managers, and SMEs to respond to customer queries and solution deep-dives Support and participate in pre-sales demos, showcasing AI capabilities and product value Help translate AI functionality into clear customer-facing narratives and use cases Support compliance, transparency, and responsible AI usage in customer-facing documentation Collaborate with Sales and legal teams to ensure AI features are correctly represented Model Evaluation & Continuous Improvement Evaluate AI outputs for accuracy, relevance, and business impact Define and track success metrics and performance indicators Drive improvements in agentic workflows and decision quality Cross-functional Collaboration Partner with product, engineering, domain experts, sales, and operations teams Communicate insights and recommendations clearly to stakeholders Support training, documentation, and adoption of AI-driven solution Other Duties Proactively pursues professional development activities Manages time and company resources appropriately Performs other duties as requested by his/her supervisor. Qualifications: Bachelor’s degree in engineering, computer science, data/analytics, or product management., or related field. Master’s degree preferred. 2+ years of experience in AI/ML products, analytics, or product-facing roles. Experience in legal billing, invoice review, or compliance domains is a strong plus. Exposure to enterprise AI/GenAI solutions preferred. Skills & Competencies: Strong understanding of AI/GenAI concepts (LLMs, RAG, NLP, ML) in applied settings. Experience working with AI/ML-driven products or analytics workflows. Ability to evaluate outputs and identify patterns, risks, and improvement areas. Strong communication skills, especially in customer-facing and cross-functional settings. Familiarity with Python, SQL, or data tools (working knowledge preferred). High attention to detail with strong problem-solving ability. Ability to operate in a fast-paced, collaborative, and evolving environment. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $82,700.00 - $141,650.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. 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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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