Director of Guest Services
New Day Executive Search
Director Of Guest Services
Join a leading hospitality organization as the Director of Guest Services, where you will play a crucial role in ensuring guest satisfaction and maintaining high standards of service quality. This position offers an exciting opportunity to lead a dedicated team and enhance the guest experience in a respected hotel environment.
Director of Guest Services Benefits & Compensation
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off for work-life balance.
- Team member travel discount.
- Career development opportunities to help you grow in the hospitality industry.
Director of Guest Services Requirements & Qualifications
- Minimum 5 years in a hotel management position.
- Previous AAA Four Diamond experience preferred.
- Strong leadership and communication skills.
- Ability to work in a dynamic environment.
- Attention to detail and effective problem-solving abilities.
- Knowledge of reservation systems and hotel operations.
- Flexibility to work a varied schedule, including weekends, holidays, and evenings.
Director of Guest Services Day-to-Day Responsibilities
- Lead and manage the Front Office team with support from the Assistant Front Desk Manager.
- Collaborate with the Housekeeping Manager and supervisors to ensure clean, comfortable accommodations for all guests.
- Oversee smooth check-in and check-out processes to enhance guest satisfaction.
- Address guest inquiries and resolve any issues promptly and effectively.
- Coordinate with other departments to fulfill guest needs and expectations.
- Monitor guest feedback and implement improvements as necessary to elevate service quality.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Director of Guest Services in West Mystic, CT vacancy
$70k - $75k
...Director Of Guest Services The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team which includes...SuggestedAfternoon shiftHilton Mystic
Stonington, CT3 days ago$60k - $65k
...The Ocean Community YMCA is seeking an experienced, service-oriented Membership Director to lead membership growth, retention, engagement, and Welcome... ...and helps ensure an exceptional experience for members, guests, and prospective members. Key Responsibilities:...SuggestedFull timeLocal areaAfternoon shiftOcean Community YMCA
Mystic, CT1 day ago- Join the Ocean Community YMCA as Membership Director and lead a team that creates welcoming... ...ensure an exceptional experience for members, guests, and prospective members. Qualifications... ...required. Strong interpersonal, customer-service, presentation, and communication skills....SuggestedLocal area
$22.25 - $28.05 per hour
...Exceed our customers' evolving expectations by preparing and ensuring the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience. Our assistant department sales manager is responsible for assisting in achieving...SuggestedHourly payFlexible hours$24.73 - $36.53 per hour
...Job Description Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected sales and customer Service throughout the unit;...SuggestedHourly payFull timeTemporary workPart timeTraineeshipPep Boys
Mystic, CT4 days ago- ...going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff. Primary Duties and Responsibilities: includes but not... ..., VIP Check-in and Bell Services staff Addresses all Guest concerns in a timely manner Ensures back-up reports are run...Hourly payFull timeWork at officeLocal areaFlexible hoursShift work
Mohegan Sun
Uncasville, CT3 days ago - ...Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...Local area
Home Depot
Uncasville, CT1 day ago - ...Supervisor is responsible for assisting the Operations Lead and Hotel Manager, while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Approach...Local areaShift work
Spark by Hilton Mystic Groton
Stonington, CT3 days ago $17.85 - $20.85 per hour
...Food Service Supervisor/ Deli Lead Global Partner's is looking for a Food Service Supervisor/ Deli Lead. Our Fresh Food's Supervisor... ...department and its personnel to achieve merchandising, sales and guest service goals established for the department. At Global Partners...Local areaWeekend workAfternoon shiftGlobal Partners
Waterford, CT3 days ago$50k - $60k
...Company Overview We are partnering with a well-established custom integration and electrical services company serving residential and commercial clients throughout Connecticut. With decades of experience delivering technology, automation, audio/video, lighting, shading...Full timeWork experience placementFor subcontractorWork at officeMonday to FridayFlexible hoursAmplify People
Stonington, CTmore than 2 months ago- ...helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience. Why You'll Love This Role:... ...best. • Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality...Full timeTemporary workImmediate startFlexible hoursNight shift
Panera
Groton, CT20 hours ago - ...since 1924 and we believe our family by choice ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid...Full timeWork at officeLocal area
Peckham Industries
Stonington, CT1 day ago - ...profit goals. They also help crew get off to a good start at the restaurant and engage employees through motivation and recognition. Service Department Managers are dedicated to ensuring crew and managers deliver a memorable customer experience, that sales promotions are...Temporary workStart working todayFlexible hoursShift work
- ...Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager...Daily paidFull timePart timeWork at officeShift workWeekend work
Hampton Inn Manhattan-Madison Square Garden Area
Groton, CT4 days ago - ...General Manager – Area General Manager – Regional Director of Operations Your Focus Interview, select,... ...Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. Assist the GM in preparation of forecasts and...Shift work
Hersha Hospitality Management
Groton, CT3 days ago - ...Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager...Daily paidFull timePart timeWork at officeShift workWeekend work
HHM Hospitality
Groton, CT3 days ago - ...Join a growing hospitality brand where excellence and guest satisfaction are the focus. As Restaurant General Manager , you will lead all restaurant operations, ensuring exceptional guest service, strong financial performance, and a positive, high-performing team culture...Work at officeWeekend workAfternoon shift
Goodwin Recruiting
Ashaway, RI2 days ago - ...Overview Opportunity: Conference Services Manager Oversee operation of the Conference Services... ...meeting groups in accordance with established guest service and sustainability standards. Your Growth Path Sales Manager – Director of Catering Sales – Director of Sales Your...Weekend work
HHM Hospitality
Groton, CT3 days ago - ...The Bedford by Martha Stewart Under the direction of the Director of Food & Beverage, the General Manager is responsible... .... Foxwoods Resort Casino is committed to providing our guests an "Extraordinary" Guest Service experience. In joining our team, you commit to...Work experience placementShift workWeekend work
Foxwoods Resort Casino
Mashantucket, CT2 days ago - ...HHM Hotels in Groton, CT, seeks a Conference Services Manager to oversee the Conference Services Department and coordinate meetings and events with a focus on guest service and sustainability. This role requires collaboration across sales, front desk, and operations to...
HHM Hospitality
Groton, CT3 days ago - ...environment. Position Summary : We are seeking an experienced and highly motivated RN to join our team as the Assistant Director of Nursing Services (ADNS) and Infection Control Nurse. This dual-role position combines leadership in nursing administration and infection...Temporary workWork at officeLocal area
Apple Rehab Mystic
Mystic, CT9 days ago - ...we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared... ...! THE ROLE: This role supports the Director of Operations/District Manager by... ...exceptional guest experience by modeling service standards, monitoring satisfaction metrics...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
Smashburger 1791 Plymouth
Waterford, CT20 days ago - ...a Restaurant Manager to lead front-of-house operations, ensure service excellence, and manage a busy team. The role requires at least 2... ...school diploma, and TIPS certification. You will oversee scheduling, guest interactions, and adherence to quality and safety standards...Night shift
DeKalb Health
Mashantucket, CT2 days ago - ...Culinary Services Manager Provincial Senior Living Part of the Discovery Senior Living Family is seeking an experienced Culinary Services Manager to lead all kitchen and dining operations within our independent senior living community. This is a hands-on cooking role...
Provincial Senior Living
Groton, CT1 day ago - ...Responsibilities include appointment scheduling, patient data entry in the EMR, communication with physicians, and maintaining a clean, organized facility. The position requires strong customer service, teamwork, and reliable time management. #J-18808-Ljbffr Metro-Physical-Full time
- ...Service Manager At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary... ...sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest...Hourly payTemporary workFlexible hoursNight shift
Texas Roadhouse
New London, CT3 days ago - ...OVERVIEW: Under general direction, plans, organizes and manages the activities of the Loan Servicing Department in conformance with Bank strategies, policies, and procedures. Responsible for evaluating the effectiveness of operational workflows and for developing,...Work at office
Chelsea Groton Bank
Groton, CT3 days ago - Operations Supervisor Country United States of America State / County Connecticut City Groton Division Structurals Company Groton Function Operations Workplace Type On-Site...Permanent employmentFull timeWorldwideRelocationShift work
Precision Castparts Corp
Groton, CT2 days ago - ...Job Grade: RFT position, 35hrs/week Department: Visitor Services Reports To: Visitor Journey Director Coordinates with: Education, Finance, Group Sales, IT,... ...the Reservations Specialist to ensure an exceptional guest experience from initial inquiry through arrival while...Summer workSeasonal workWork at officeRemote work1 day per week
Mystic Seaport Museum
Mystic, CT1 day ago $22.5 per hour
201 Rainmaker Drive, Mashantucket CT 06338, United States Pay: $22.50 At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on...Full timePart timeFor contractorsFor subcontractorWork at officeImmediate startFlexible hoursNight shiftGreat Wolf Lodge
Mashantucket, CT4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Guest Services. Be the first to apply!
