GROCERY CLERK (44538)

Overall Compensation & Benefits:

• Medical, Dental, & Vision insurance packages - FT employees
• 401k plan - Employer matching
• Paid time off accruals
• 20% Employee discount
• Free Box Items for employees
• Performance reviews (60-day, 6-month, Annual)
• Quarterly Bonus*
• Happy Hour Bonus*
• Birthday Bonus*

*For more information, please contact us, and we will be happy to answer any questions about this benefit.

General Purpose: To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to assist in creating an abundant, well-stocked grocery department that is clean, organized and appealing.


Essential Duties:

• Proactively assist customers within the guidelines outlined in our Customer Service Standards
• Assist customers with special requests or needs, including customer returns and special orders.
• Maintain Grocery Department through proper pricing, stocking, facing, rotation, cleaning, storage, organization and creative merchandising.
• Reduce loss by properly recording all merchandise returns, damaged products, spoilage, and breakage.
• Gain knowledge of products, promotions, and issues relevant to the Natural Foods Industry, and utilize this knowledge to assist our customers, without violating FDA guidelines restricting prescribing and/or diagnosing.

Other Responsibilities:

• Promptly respond to " bagging assistance pages."
• Maintain accurate and appropriate signage and request shelf tags when needed.
• Use box cutter, baler and all other equipment properly.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Grocery Department meetings and all store meetings.
• Assist other staff members in achieving the goals of the Department and the store.
• Assist with inventory as needed.
• Adhere to all store policies as outlined by the Grocery Manager, Staff Member Handbook and Injury and Illness Prevention Plan.

Work Environment:

• Ability to work under a variety of conditions, including cold temperatures for extended periods of time.

Qualifications:

• Friendly, outgoing personality.
• Previous grocery experience and knowledge of natural foods products preferred.
• Strong communication skills.
• Ability to read product labels and UPC codes.
• Ability to work with others to achieve a common goal.
• Ability to organize, prioritize and accomplish tasks with little or no supervision.

Physical Demands:
• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to push/pull a loaded grocery stock cart throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.
• Ability to reach above shoulders and horizontally to stock and retrieve inventory.