Veterinary Coordinator

Veterinary Coordinator (Dentistry & Ophthalmology)

Our Dentistry & Ophthalmology Coordinator will elevate our department's client experience and improve upon treatment plan compliance and fee capture. Our Coordinator will be the point of contact for dentistry and Ophthalmology clients when a medical team member is not immediately available. They are our point of contact for DVMs requesting to speak with our dentist (when Dr. Babbitt is not immediately available) or Ophthalmologist (when Dr. Fuchs is not immediately available). Our Coordinator will provide Dentistry & Ophthalmology clients with the time and attention they need (which allows the nursing team to focus primarily on patient care).

Pay & Benefits for Neurology Coordinators

• $20$22/hour (based on experience and skills)

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule Dentistry & Ophthalmology Coordinator Responsibilities

• Available to the Dentistry and Ophthalmology Departments to coordinate patients' care.
• Handles complicated or time-consuming financial conversations with specialty clients, relieving the dentist & ophthalmologist or his/her team so they can move onto the next patient or procedure.
• Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
• Assists with disruptive clients or upset clients, preventing escalation.
• Audits all current/open invoices for hospitalized dentistry & ophthalmology patients. Audits closed invoices as a KPI, producing management reports monthly.
• Participates in department level meetings.
• Have a good knowledge of dental surgeries, treatments, and at home care.
• Work collaboratively with the entire VVC specialty staff
• Create estimates for dental treatments and procedures.
• Present treatment plans to client
• Schedule add-on consults/rechecks/treatments/emergencies per specialist approval
• Assist nursing team with call-backs
• Ensure all dental and ophthalmology cases are scheduled in a timely manner per the clinicians' standards and availability.
• Aid clients with insurance companies.
• Strong communication and positive customer service skills
• Provide medical updates to owners if nursing staff are unavailable to do so
• Assist clients with questions regarding paperwork.
• Assist nursing team by checking team voicemails, conveying message to the correct team member, and returning phone calls as needed.
• Check department voicemail throughout the day.
• Take as many calls for the dentistry and ophthalmology departments as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request.
• Ensure records are complete for next day appointments and follow up with appropriate PDVMs as needed.
• Performs all other duties as assigned.

Qualifications

• Available to work Monday - Friday between the hours of 8am 6pm
• Experience auditing medical records
• Demonstrated history of handling escalated client concerns

About VVC Short Pump

Since its conception in 1981, the Virginia Veterinary Centers teams have worked to invest in new technologies and training to stay on the cutting edge of Veterinary Medicine to provide the best quality care for their patients and families. Our teams understand that when knowledge and care are shared across distance and discipline, your furry family member gets the best care available. We recognize that to do this, we need adequately educated staff to maintain our highest standard of care. Because of this, providing a culture that cultivates collaborative learning in a safe and inclusive hospital is of the utmost importance to our management team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.