Scheduling Specialist

Job Description Title: Scheduling Specialist Location: Orange, CA Status: Full-time Shift: Days (8 hr shifts) Pay Range: $22.50/hr - $31.57/hr MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award‑winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient‑centric, affordable, and high‑quality health care; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value‑based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork. Position Summary Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical services that include scheduling office visits, procedures at external/internal locations, and obtaining needed information/documentation for patients to meet the requirements for surgical services. Essential Functions and Responsibilities Assists in the coordination of the Patient Procedure/Surgical schedule: work with hospital/facility block time and providers schedules. Collaborates in the management and scheduling of complex procedural or surgical procedures that may require multiple appointments, as well as add‑ons and emergent procedures, facilitating communication between patients, physicians, multiple departments, facilities, and staff members. Coordinate with patients' Primary Care Provider for Pre‑Op study requirements. Ensure all referrals, insurance, & authorizations are obtained prior to surgery/procedure. Verify patient demographics, insurance and pharmacy information. Maintain knowledge of computer scheduling functions using proper registration protocols with all new patients. Edit existing patient data as needed and utilize appropriate visit types. Communicate effectively with patients regarding changes in schedule, issues, and physician office concerns. One week prior to procedure, contact patient to confirm appointment, review all necessary instructions, forms and procedure preparations are completed. Process specialist requests correctly and prioritize based on urgency. Respond in a timely manner to inquiries about medical group concerning insurance coverage, specialty providers, claim issues, disability questions, and general information. Work in conjunction with other departments to educate patients, physicians and staff about insurance related protocols/benefits. Coordinate ambulatory care discharge activities requested by physician. Review and promote compliance with patient care plan. Document in patient chart in a timely manner. Obtain outside medical records/reports as required and provide to physician as needed. Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability. Qualifications Experience Minimum one (1) year of experience in a medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred. Prior medical office experience preferred. Must have a minimum of 1 year of customer service in any field and have worked with computers. Education High School graduate or equivalent required. Strong knowledge of Medical Terminology preferred. Current AHA BLS for Healthcare Provider required. Benefits In addition to base pay, there may be additional compensation available for this role, including but not limited to shift differentials, extra shift incentives, and bonus opportunities. MemorialCare offers high‑quality health insurance plan options for employees and their dependents. Primary Location United States‑California‑Fountain Valley Job Posting Full‑time, Day Job – 8:00 a.m. to 5:00 p.m. #J-18808-Ljbffr MemorialCare Health System