Principal Technical Product Manager, AWS Communication Developer Services

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon SES is a cloud-based email service provider that enables businesses to send and receive emails securely, reliably, and at scale. We are messaging experts who help customers have their biggest day ever—Black Friday sends, product launch announcements, the notifications that matter most. Our team spans Seattle and Dublin, and we're fun, funny, and fiercely ambitious about what we build. We dedicate real time to growth and experimentation, whether that's exploring new AI capabilities, testing bold product ideas, or developing our craft. We genuinely delight in the success and growth of our colleagues. When someone on this team wins, we all feel it. If you want to do meaningful work with people who take the mission seriously and themselves lightly, this is a team where you'll thrive—and grow your career doing it.Key job responsibilitiesDefine and own product strategy, feature design, and technology approach for an externally-offered service. Deliver independently with limited guidance, managing both development and business aspects alongside a dedicated engineering team. Serve on cross-functional roadmap items with End User Messaging, aligning priorities across shared customers and complementary channel capabilities.Set the strategic direction for the service—shaping customer adoption decisions, engineering priorities, vendor and partner relationships, and cross-organizational alignment across Marketing, Business Development, and Sales.Serve as the Voice of the Customer. Define the service vision (PR/FAQ), business strategy (branding, economic modeling, pricing, forecasting), and technology strategy. Generalize requirements across diverse customer personas and determine minimum viable product scope—discerning essential features from those that can be triaged or omitted.Make smart trade-offs balancing time, effort, and features. Align stakeholders across complex scenarios. Engage at every point in the service lifecycle, owning launches and post-launch performance. Perform on-call for the service and own critical incident response through remediation.Drive engineering and go-to-market commitments across Solutions Architecture, Business Development, and Sales. Produce clear, concise documents—PR/FAQs, technical specifications, architecture designs. Lead strategic discussions (vision, narratives, MBR/QBR) with internal leaders and external decision-makers. Contribute to Operational Planning (known as OP1) and pricing documents. A day in the lifeNo two days look the same on this team—and that's the point. You'll partner with builders across Amazon to define how businesses communicate with their customers at massive scale, shaping services that process billions of messages for customers worldwide and also for Amazon's retail properties.On any given day, you might lead a design review with engineers on a new deliverability feature, align with Solutions Architecture on an enterprise customer's integration, or drive a strategic discussion with leadership on your service's three-year vision. You'll write PR/FAQs that define what's next, make trade-off decisions that ship the right thing faster, and own outcomes from concept through launch and beyond.The pace of AI is transforming everything we build—and how we build it. You'll work with emerging technologies including generative AI and agentic experiences to reimagine messaging workflows, rebuild legacy processes, and create entirely new capabilities that didn't exist a year ago. If you're energized by rapid innovation cycles, thrive in ambiguity, and want to be at the forefront of AI-powered communication, this is where that work is happening.This role demands curiosity, ownership, and a bias for action. You'll operate with autonomy, move fast alongside world-class engineers, and directly influence how AWS customers reach their end users.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)Preferred qualification - 7+ years of technical (software development, network development, IT, other related) experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually