Connex - Support Lead

Job Responsibility Must Have Skills Connex, Hands‑on TANDEM/NonStop X Systems development, TAL, COBOL, S‑COBOL and TACL Technical Skills Extensive hands‑on experience with Connex switch, transaction processing & their associated components. Excellent analytical and troubleshooting skills across ATM, POS, and payment schemes. Good knowledge on Authorization Processing (AP) component, AP maintenance & AP online transaction processing. Understanding of debugging Connex modules and troubleshoot the issues in transaction processing. Expertise in TAL, COBOL, S‑COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts, etc., Proficient in Connex source code analysis, application debugging, and issue resolution. Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis, etc., Responsibilities Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems. Responsible for ensuring high‑quality customer service, operational efficiency, and continuous process improvement. Act as the first point of escalation for complex or high‑priority customer issues. Coordinate with infrastructure, application, and network teams to resolve cross‑functional issues. Drive root cause analysis and implement preventive measures for recurring incidents. Maintain and update operational documentation, runbooks, and support procedures. Strong analytical, problem‑solving, team collaboration and decision‑making skills. #J-18808-Ljbffr Veriipro