Sales and Design Consultant (part-time)

Sales and Design Consultant part-time (Birmingham, MI) Join to apply for the Sales and Design Consultant part-time role at Ernesta Inc. About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store‑bought standard‑sized rug, a custom‑cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high‑quality custom design shouldn’t be out of reach for consumers and aim to address this need in the multi‑billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. About the Role: Ernesta is looking for an experienced part‑time Sales and Design Consultant (Design Assistant) to join the Retail team in our retail showroom located in Birmingham, MI. You will be a key hire to help build an enjoyable, frictionless, and industry‑defining rug buying experience. This is an opportunity to join a small but visionary team— a high‑impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats: first, you will educate and advise customers on rug selection, material selection, and spatial planning; second, you will be a customer champion—delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer follow‑up and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on‑brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels— in person, chat, text, email, video, phone Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order‑related matters such as order tracking, product inquiries, delivery logistics, and more Surprise and delight customers—exceed their expectations—create memorable experiences Learn innovative technologies to help customers visualize their space (CAD modeling, Adobe, 3D rendering, etc.) Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer‑facing role. 2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self‑motivated, curious, empathetic, and great at listening. Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc. Great time management and organizational skills with high level of accountability. Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Seniority level Mid-Senior level Employment type Part-time Job function Design, Art/Creative, and Information Technology Retail #J-18808-Ljbffr Ernesta Inc.