Bilingual Customer Service Representative

Job Title: Bilingual Customer Service Representative Location: On-site in Cuyahoga Falls, OH Schedule: Monday–Friday Salary: $43,000 - $46,000 depending on experience Why This Opportunity Stands Out Join a respected manufacturer and distributor committed to delivering exceptional customer experiences Be part of a company that values service excellence, collaboration, and shared success Work in an environment where your ideas, feedback, and contributions are genuinely appreciated Enjoy a positive, team-oriented culture that promotes work-life balance and employee support Key Responsibilities Of a Bilingual Customer Service Representative Serve as a trusted point of contact for customers by providing outstanding support in both Spanish and English via phone, email, and chat Assist customers with product and service inquiries, order processing, billing questions, and account support Resolve customer concerns with professionalism, empathy, and a solutions-focused approach Maintain accurate and detailed records of customer interactions and transactions Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience Develop expertise in company products, services, and policies to provide informed and reliable support Qualifications Of a Bilingual Customer Service Representative Fluent in Spanish and English, with strong verbal and written communication skills in both languages Customer service experience preferred Excellent problem-solving abilities and a customer-first mindset Highly organized with the ability to prioritize tasks and thrive in a fast-paced environment High school diploma or equivalent required; additional education is a plus

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