Dispatcher

Job Title

Schedule and dispatch Drivers and vehicles for client delivery and pick up for medical appointments and meal delivery services. This is a Customer Service position. Serves as a Scheduler when needed. Cross-training is provided. Work is performed under general supervision reporting to the Transit Supervisor.

Responsibilities:

• Dispatches transit drivers daily to schedule and meet client demands with respect to needed equipment.
• Primary contact for transit drivers and answers their questions concerning directions, emergency calls.
• Performs customer relations function for scheduling.
• Performs routine and regular follow up with potential clients.
• Responds to inquiries, complaints and correspondence from customers and the public; investigates and resolves complaints courteously and in a timely manner or refers appropriately.
• Schedules group rides for congregate sites, Day Care sites and special contract services.
• Prepares and reviews daily/weekly/monthly reporting.
• Inventory control of tablets.
• Ensures that Drivers are in proper uniform and reports violations to supervisor.
• Responds to transit vehicle accidents and follows established protocol for reporting and investigating.
• Monitors transit routes and stops to detect violation of regulations and to maximize passenger safety.
• Assists Drivers in resolving problems with vehicle when needed.
• Ensures that Drivers meet and comply with all federal, state and local health and safety regulations.
• Serves as Scheduler and Transit Driver when needed and upon request of supervisor.
• Performs additional tasks as required.

Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

• Route Match computer software
• Windows operating system
• MS Office including Word, Excel and PowerPoint
• Ability to work remotely. This position has the flexibility to work a set hybrid schedule with both in office and remote hours, after training is completed

EDUCATION AND EXPERIENCE

• High School or High School equivalency
• Two years previous dispatch experience
• Knowledge of State and Federal requirements for private and public transit systems
• Good oral and written communication skills
• Must possess a valid driver's license, auto insurance, good driving record, and acceptable criminal background check