DOCK & DOOR TECHNICIAN

Job Description

Job Description

Position summary: Inspect, repair, and maintain loading dock equipment and loading dock systems at customers’ facilities to ensure safe and efficient operations. This position is also responsible for the installation of dock levelers, truck restraints, and other related dock equipment. 

General Purpose: To support our company mission to keep our customers’ equipment running with the least amount of downtime possible.

Role qualifications:

• Must maintain excellent rapport with customers.
• Must stay current with technical knowledge on products we support.
• Must ensure we use “safety” in all activities encountered throughout the day.
• Must be willing to work overtime as needed to satisfy customer, to include off-hours emergency calls.

Position responsibilities:

• Inspect, maintain and repair loading docks, dock levelers, dock seals, truck shelters, and overhead doors.
• Diagnose mechanical, hydraulic, air, and electrical issues.
• Perform preventative maintenance on dock equipment.
• Respond to emergency repair calls as needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete all service jobs that are assigned to you.
• Complete and submit all paperwork daily for jobs worked on (timecards, maintenance reports with customers’ signature). Paperwork must be completed at job site before leaving for the next job or going home.
• Maintain accurate service and inspection records.
• Work collaboratively with warehouse and logistics teams.
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Maintain an organized service van.