Front Desk Agent (3-11 PM)

About the Job

Element Overland Park-Leawood | Overland Park, KS

About Us:

At Element Overland Park-Leawood, we believe a great hotel stay starts with a great welcome. Our Front Desk team is at the heart of the guest experience, creating a warm, welcoming environment while making sure every detail of a guest's stay runs smoothly.

We are looking for a reliable, friendly, and customer-focused Front Desk Agent to join our team for our full-time 3:00 PM-11:00 PM shift .

If you enjoy working with people, solving problems, staying organized, and being part of a team, we'd love to meet you!

What You'll Do:

As a Front Desk Agent, you will be responsible for creating a positive experience for our guests from arrival through departure. Your responsibilities will include:

• Welcome guests with a friendly and professional attitude.
• Register guests, assign rooms, and accommodate special requests whenever possible.
• Process guest check-ins and check-outs accurately and efficiently.
• Handle cash, credit cards, and guest accounts in accordance with hotel policies and procedures.
• Assist with reservations, including same-day and future reservations, cancellations, preregistration, and room blocking.
• Maintain a strong understanding of room types, locations, rates, availability, and hotel amenities.
• Use suggestive selling techniques to promote rooms, upgrades, and other hotel services.
• Provide guests with information about the hotel, local area, activities, and services.
• Communicate closely with Housekeeping regarding room status, check-outs, late check-outs, early arrivals, special requests, and day-use rooms.
• Monitor and maintain accurate room-status information.
• Coordinate maintenance and repair requests with the appropriate departments.
• Answer the telephone using professional and courteous communication.
• Properly handle guest mail, packages, messages, and deliveries.
• Respond to guest questions, concerns, and requests with professionalism and a solutions-oriented attitude.
• Report unusual occurrences, safety concerns, or guest issues to the manager or assistant manager.
• Follow all hotel safety, emergency, accident-prevention, and security procedures.
• Maintain a clean, organized, and professional front desk and lobby area.
• Attend department meetings and participate as a member of the hotel team.
• Assist with other hotel duties as needed to support daily operations.

What We're Looking For:

Required:

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Professional and friendly attitude.
• Ability to work independently while also being a strong team player.
• Ability to multitask and remain organized in a busy hotel environment.
• Comfortable handling money and confidential guest information.
• Ability to learn and follow hotel policies and procedures.
• Reliable attendance and punctuality.

Preferred:

• Previous hotel or hospitality experience.
• Experience with a hotel property-management system or front desk software.
• Previous cash-handling or customer-service experience.

Physical Requirements:

This position requires the ability to:

• Stand, sit, walk, and move throughout the hotel during the shift.
• Use hands for typing, writing, handling paperwork, and operating equipment.
• Communicate effectively with guests and team members.
• See and hear clearly enough to perform essential job functions.
• Occasionally lift and carry items weighing up to 40 pounds .

Schedule:

Full-Time | 3:00 PM-11:00 PM

This position requires flexibility, as hotel operations may occasionally require employees to work different shifts based on business needs.

Why Join Our Team?

You'll be an important part of the guest experience at Element Overland Park-Leawood. We are looking for someone who takes pride in helping people, enjoys a fast-paced environment, and wants to be part of a team that works together to provide a great stay for every guest.

If you're dependable, personable, and ready to make a difference at the front desk, we want to hear from you!