Reservationist

Boka Restaurant Group is seeking an organized, hospitality-driven Reservationist to support our restaurants and events at The Hoxton Chicago, including Cira, Cabra, Lazy Bird, and private events.

As a central point of contact for our guests, you will help shape their experience before they arrive. This role manages reservation inquiries and guest communication across several distinct concepts while providing administrative support to our restaurant leadership teams.

The ideal candidate is warm, detail-oriented, and comfortable managing multiple priorities. You communicate clearly, remain composed under pressure, and understand how accurate information and thoughtful follow-through contribute to an exceptional guest experience.

Key Responsibilities

• Manage reservation inquiries, modifications, cancellations, and special requests by phone, email, and online platforms
• Maintain accurate reservations, guest profiles, preferences, and visit notes across all assigned outlets
• Review upcoming reservations to identify duplicate bookings, scheduling conflicts, large parties, special occasions, and accommodation requests
• Confirm upcoming reservations and large-party bookings
• Monitor voicemail and shared email accounts, ensuring guest follow-up is completed promptly and professionally
• Maintain automated reservation messaging with current information regarding hours, policies, special events, and booking procedures
• Answer and direct incoming calls for Cira, Cabra, Lazy Bird, and Events
• Respond to general questions regarding our restaurants, menus, policies, and private events
• Escalate guest concerns or complex reservation issues to the appropriate manager
• Communicate important reservation updates and guest needs to restaurant leadership and service teams
• Maintain reservation manuals, SOPs, guidebooks, and other operational resources
• Support reservation-related invoices, billing questions, documentation, and administrative records
• Assist with office organization, supply inventory, signage, printing, and other materials needed by the restaurants
• Partner with managers and outlet teams on special projects and operational priorities

Qualifications and Requirements

• Previous experience in restaurant reservations, hosting, guest services, or hospitality administration preferred
• Experience with OpenTable or a comparable reservation platform preferred
• Strong verbal and written communication skills
• Excellent organization, accuracy, and attention to detail
• Confidence managing multiple phone lines, email accounts, and guest requests
• A calm, professional approach in a fast-paced environment
• Sound judgment and the ability to identify when an issue should be escalated
• A collaborative attitude and willingness to support multiple restaurant teams
• Flexible availability based on business needs

Physical Requirements

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Safely and effectively use all necessary tools, equipment, and cleaning chemicals
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs and uneven or slippery surfaces
• Ability to tolerate exposure to hot and cold environments

Compensation: Hourly, $20.00–$25.00

Benefits and Perks: Health insurance, dental insurance, vision insurance, 401(k), and dining discounts

About Boka Restaurant Group:

Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of America’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in.

View our restaurants at bokagrp.com .